Rooms Inspector

Residence Inn Warner Robins, GA; Warner Robins (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Residence Inn Warner Robins, GA seeks a Rooms Inspector to monitor guest room and public area cleanliness and support friendly, attentive service. This role upholds housekeeping standards while adhering to brand and budget guidelines to ensure rooms are guest-ready.

You will follow procedures, coordinate with the housekeeping team, and handle guest requests professionally. Physical presence is required; weekend shifts may be involved, with familiarity of hotel software like Quore useful.

Qualifications

• Prior housekeeping experience in lodging or related facilities.
• High school diploma or equivalent required.
• Ability to pass security clearances as needed.

Responsibilities

• Assist in coordinating the activities of the Housekeeping Team, including breaking out boards, assigning times, and ensuring entries into the system.
• Maintain key control for safety and security of guests and associates.
• Assist with monthly inventories, proper ordering, receiving and maintenance of supplies.
• Clean vacant rooms to guest-ready status and restore occupied rooms within brand standards and timelines.
• Follow all cleaning procedures outlined in the training and checklist.

Skills

Guest service

Teamwork

Multi-tasking

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Quore

Hotel Effectiveness

Job description

Description

The Rooms Inspector assists in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensures guest rooms and public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
• High school diploma or equivalent

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Proper procedures for handling of linens, terry and other supplies.
• Sanitation of supplies, guestrooms, public areas.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Assistance in supervising and managing staff techniques.
• Through knowledge of materials, supplies and equipment used in the housekeeping department.

Skills:

• Follow and manage using the Company procedures and policies.
• Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.
• Maintain designated minutes per room.
• Maintain guest privacy.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Must be able to work alone AND as a team member
• Comply with all standards
• Be able to multi task, remain service centric.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Assist guest with issues, being professional and maintaining hospitable caring attitude.
• Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.

SPECIFIC RESPONSIBILITIES

1. Assist in coordinating the activities of the Housekeeping Team. This may include break out boards, assigns times, checking rooms and entering into system, ensuring associates take break and clock in/out on time.
2. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
3. May assist with monthly inventories, proper ordering, receiving and maintenance of supplies.
4. As needed, responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.
5. Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
6. Report any discrepancies to the Executive Housekeeper or Housekeeping Manager.
7. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).
8. Respond to guest requests and inquiries immediately.
9. Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.
10. Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
11. Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Housekeeping Manager
• Executive Housekeeper

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.