Rooms Housekeeping - Office Coordinator

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Omni Scottsdale Resort & Spa at Montelucia in Paradise Valley, AZ is seeking a Housekeeping Office Coordinator to manage daily housekeeping assignments, answer calls, and dispatch work tickets while supporting seamless operations across the department.

The role requires fluent English, flexibility to work various shifts, and preferred bilingual Spanish skills. Prior coordinator or front-desk experience and computer proficiency are desired. Competitive benefits offered by Omni Hotels & Resorts.

Qualifications

• Must read, write and communicate in fluent English.
• Bi-lingual in Spanish is preferred.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Basic computational ability required.
• Must have computer skills.

Responsibilities

• Coordinate daily work assignments for housekeeping staff (room attendants, housemen, laundry attendants, turndown attendants).
• Answer guest and associate calls and dispatch work tickets accordingly.
• Open and close housekeeping department daily.
• Maintain clear communication with front desk and engineering.
• Update Synergy requests and monitor computer systems.
• Respond to guest requests and department inquiries.
• Walk floors to inspect guest rooms and department organization.

Skills

Fluent English

Spanish bilingual

Tools

Synergy system

Job description

Omni Scottsdale Resort & Spa at Montelucia Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Overview

The Housekeeping Office Coordinator will coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, laundry attendants and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. He/she is responsible for the day to day office operations for the housekeeping department.

Responsibilities

• Open and close housekeeping department daily.
• Work with Loss Prevention to maintain lost and found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Ability to work days, afternoons, weekends, and holidays.
• Must possess basic computational ability.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.