Rooms Division Supervisor - GCU Hotel

Grand Canyon Education; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in educational services is seeking a Rooms Division Supervisor to oversee housekeeping operations. In this role, you'll ensure that cleanliness standards are met, train staff, and maintain a collaborative environment that prioritizes guest satisfaction. This position offers a stable income and outstanding benefits, allowing you to make a meaningful impact in the hospitality sector. If you have a passion for leadership and a commitment to excellence, this is the perfect opportunity for you to grow your career.

Benefits

Outstanding benefits

Collaborative work environment

Flexible schedule

Qualifications

• Minimum two years’ experience in housekeeping or hospitality industry.
• Previous experience supervising a team preferred.

Responsibilities

• Supervise daily cleaning of guestrooms and public areas.
• Train and develop the team to meet cleanliness standards.
• Respond effectively to guest concerns and requests.

Skills

Supervision

Housekeeping Standards

Customer Service

Training and Development

Education

High School Diploma

Job description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

GCE’s Rooms Division Supervisor Provides daily supervision of Housekeeping, Laundry, and Public Areas operations, ensuring that all tasks are completed in accordance with Standard Operating Procedures. Supervise staff to ensure they are meeting our timing and cleanliness standards. Assist with staff new hire training as well as ongoing employee training and development.

What you will do:

• Supervise daily cleaning of guestrooms, public areas and laundry areas.
• Obtain vacancy, arrivals and departures reports and special requests for rooms and assign to staff as needed.
• Work closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check ins, new reservations, room moves, special requests, stay overs and room availability.
• Assign housekeeping room assignments daily.
• Ensure guest rooms are prepared to meet early check ins and all are cleaned by an agreed upon time to provide guest satisfaction.
• Check for items that are not operable and/or in need of repair and reports such items to Operations Manager.
• Replenish supplies and amenities in storage closets as required.
• Assist with laundry and housekeeping as required.
• Complete monthly linen and supply inventory when requested.
• Promote and maintain operational and shift change procedures and tasks.
• Promote and maintain lost and found procedures.
• Greets guests, respond effectively to guest concerns and requests. Follow up on guest concerns and requests to ensure guest satisfaction.
• Conduct daily room checks to ensure all housekeeping attendants are meeting cleanliness standards.
• Oversight on daily basis of housekeeping, laundry, and public areas attendants, to ensure adequate staffing and all rooms meet cleanliness standards. Informs management of any employee issues and recommends appropriate action.
• Train and develop the team to ensure standard operating procedures and met to specification, and self and staff cooperate with management to ensure customers’ expectations are exceeded by ensuring service is as smooth and as continuous as possible.

What you will need:

• High school diploma
• Minimum two years’ experience in housekeeping or hospitality industry.
• Must be able to have flexible schedule, which includes early mornings, nights, weekends, and holidays if needed.
• Must have work authorization documents for United States
• Must be fluent in English, ability to read and write.
• Previous experience supervising a team preferred.

What we’ll offer in return:

• A career where your work makes a difference.
• A stable income with a good salary.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment. ...and more!