Rooms Division Inter (PM Shifts)

BENCHMARK; Burlington (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Mentorship from experienced pros

Hands-on Front Desk & Housekeeping

Resume-building experience

Job summary

Pyramid Global Hospitality’s Boston Marriott Burlington location offers a Rooms Division internship that provides hands-on exposure to Front Desk and Housekeeping operations. You’ll assist with guest arrivals, reservations, and room assignments, while learning how teams collaborate to deliver an exceptional guest experience.

The role is ideal for hospitality students seeking practical, real-world training, mentorship from seasoned professionals, and a pathway to a future career in hotel

Qualifications

• Friendly, positive, and enthusiastic personality.
• Eager to learn about the hotel and hospitality industry.
• Excellent communication and teamwork skills.
• Organized, dependable, and willing to jump in and help.

Responsibilities

• Learn the Front Desk operation—assist with guest arrivals, departures, questions, and requests.
• Assist with reservations, room assignments, and other front office activities.
• Experience Housekeeping operations—learn how guest rooms and public areas are inspected, prepared, and maintained.
• Work with the Front Desk and Housekeeping teams to help ensure rooms are clean, ready, and available for arriving guests.
• Learn how hotel departments communicate and work together to solve guest needs.
• Gain exposure to hotel systems, procedures, service standards, and daily operations.
• Assist with special projects and other activities designed to build your hospitality knowledge.
• Be part of a supportive team where every day brings something new to learn!

Skills

Front Desk

Housekeeping

Customer Service

Teamwork

Education

Hospitality student

Tools

Hotel systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!

What you’ll have an opportunity to do

Step Into Hospitality — See the Hotel from Every Angle! Are you curious about what it takes to run a successful hotel? Do you enjoy working with people, learning new things, and being part of a team? If you’re looking to explore a career in hospitality, this is your chance to get hands‑on experience in two of the most important departments in the hotel! We’re looking for a Rooms Division Intern to join our team and gain real‑world experience working in both Front Desk and Housekeeping. You’ll learn how these departments work together to create an exceptional guest experience — from the moment a guest checks in to the moment they check out. This is a great opportunity for a hospitality student, career explorer, or anyone interested in learning what happens behind the scenes of a full‑service hotel!

PM Shifts On‑site at our full‑service hotel Hands‑on experience in Front Desk & Housekeeping Flexible schedule – ideal for students or career explorers

What You’ll Do

• Learn the Front Desk operation — assist with guest arrivals, departures, questions, and requests
• Assist with reservations, room assignments, and other front office activities
• Experience Housekeeping operations — learn how guest rooms and public areas are inspected, prepared, and maintained
• Work with the Front Desk and Housekeeping teams to help ensure rooms are clean, ready, and available for arriving guests
• Learn how hotel departments communicate and work together to solve guest needs
• Gain exposure to hotel systems, procedures, service standards, and daily operations
• Assist with special projects and other activities designed to build your hospitality knowledge
• Be part of a supportive team where every day brings something new to learn!

What We’re Looking For

• Friendly, positive, and enthusiastic personality
• Eager to learn about the hotel and hospitality industry
• Excellent communication and teamwork skills
• Organized, dependable, and willing to jump in and help
• Comfortable working in a fast‑paced environment
• Comfortable with computers and learning new technology
• PM/evening availability a must
• Hospitality or Hotel Management students are encouraged to apply!

What You’ll Gain

• Real‑world experience in hotel operations
• Hands‑on training in both Front Desk & Housekeeping
• A behind‑the‑scenes look at how a hotel operates
• Mentorship from experienced hospitality professionals
• Experience working with multiple hotel departments
• Resume‑building experience for your future hospitality career
• Valuable customer service, communication, and leadership skills
• A chance to discover which area of hospitality is right for you!

Ready to Explore the World of Hospitality? Bring your energy, curiosity, and willingness to learn! You’ll get the opportunity to experience hotel operations firsthand, work alongside experienced professionals, and build skills that can help launch your hospitality career. We’ll teach you the hotel business — you bring the enthusiasm!

Compensation

$19.00 - $19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.