Rooms Director

Kimpton Hotels & Restaurants; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants in Cleveland seeks a Director of Rooms to lead all Front Office and Housekeeping operations, ensuring exceptional guest service within management guidelines.

Key responsibilities include coordinating Front Office duties, staffing, training, and collaboration with the Front Office Manager and Housekeeping Director to uphold company standards and culture. A minimum of 3 years in hospitality leadership is required.

Qualifications

• Minimum 3 years management or supervisory experience in hospitality or similar industry.
• Bachelor's degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• As the Director of Rooms you'll be responsible for providing quality guest service within the guidelines specified by hotel management.
• You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit).
• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to social media sites.
• Assist with scheduling for all areas of Housekeeping and Front Office operations.
• You'll collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in your assigned department(s).
• Mentor, counsel, and discipline all the shift employees along with the department head.
• Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.

Skills

Management experience

Communication skills

Education

Bachelor's degree preferred

Tools

Opera PMS

Microsoft Office Suite

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Director of Rooms you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit).

Some Of Your Responsibilities Include

• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.


• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.


• Set and maintain a high level of guest service and respond to social media sites.


• Assist with scheduling for all areas of Housekeeping and Front Office operations.


• You'll collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.


• Ensure training of all employees working in your assigned department(s).


• Mentor, counsel, and discipline all the shift employees along with the department head.


• Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.

What You Bring

• Minimum 3 years management or supervisory experience in hospitality or similar industry.


• Bachelor's degree is preferred.


• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.


• Ability to read, write, and verbally communicate effectively and professionally.


• Experience with Opera and Microsoft Office Suite is preferred.


• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.