Front Office Manager

Kimpton Hotels & Restaurants; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Kimpton Hotels & Restaurants in Washington, D.C. is looking for a Front Office Manager to lead operations and ensure excellent guest service. This role requires a minimum of 2 years of management experience in hospitality, preferably with a Bachelor’s degree. Candidates should possess strong communication skills and experience with Opera and Microsoft Office. Flexibility to work evenings, weekends, and holidays is essential. Join us in creating heartfelt connections in a unique hospitality environment.

Qualifications

• Minimum 2 years of management experience in hospitality or related field.
• Ability to diplomatically handle difficult situations.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead Front Office operations and maintain high guest service levels.
• Supervise Front Office team duties and schedules.
• Accountable for guest ledger and daily maintenance.

Skills

Management experience

Communication skills

Problem-solving abilities

Guest service orientation

Education

Bachelor’s degree

Tools

Opera

Microsoft Office Suite

Job description

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you — with your diverse background, talents, experiences, and plucky personality — is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Responsibilities

• Delete or add transactions that will assist in balancing revenues.
• Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
• Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
• Inspect all VIP arrival rooms.
• Attend monthly Wine Hour according to the schedule.
• Run and attend departmental training classes and seminars as needed.
• Supervise all duties performed by the Front Office team.
• Coach, and counsel employees when necessary, using the correct documentation and techniques.
• Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
• Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
• Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
• Meet or come in under payroll and expense budgets.
• Accountable for the "guest ledger" and its daily maintenance.
• Ensure that all employees follow cash and credit handling procedures.

What You Bring

• 2 years of management experience in hospitality or similar industry.
• Bachelor’s degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

EEO Statement

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.