Rooms Controller/Front Desk Supervisor

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Vacation & Sick Time

Pet Insurance

Life Insurance

Disability Insurance

401(k) with matching

Hotel Room Discounts

Job summary

HEI Hotels & Resorts at the Pittsburgh Marriott City Center seeks a Rooms Control Supervisor to lead daily Rooms Control and Front Office operations, ensuring guest room readiness and optimized occupancy.

You will coordinate arrivals, manage room assignments, and serve as the operational link among Front Office, Housekeeping, Engineering, Revenue Management, and Sales to deliver a flawless arrival experience and maximize guest satisfaction and revenue.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to defuse conflicts with patience and diplomacy.
• Basic mathematical skills to perform calculations.
• Ability to input information accurately using a moderately complex computer system.
• Ability to stand, walk, and perform duties behind the front desk.
• Strong written and verbal communication and report preparation.
• Ability to build effective relationships with associates and guests.
• Ability to adapt communication style to different audiences.

Responsibilities

• Maximize room inventory and occupancy while ensuring guest room readiness.
• Coordinate arrivals and manage room assignments.
• Oversee daily Rooms Control and Front Office operations.
• Serve as liaison between Front Office, Housekeeping, Engineering, Revenue Management, and Sales.
• Assist with Front Office supervision, guest recovery, and VIP arrivals.
• Support inventory management and operational decision-making.

Skills

Customer service

Patience and diplomacy

Numerical skills

Data entry

Front desk presence

Verbal and written communication

Relationship building

Adaptability

Tools

Property Management System (PMS)

Calculator

Job description

About Us

At the Pittsburgh Marriott City Center, we don’t just offer exceptional hospitality — we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and across from PPG Paints Arena, our hotel blends modern style with authentic Pittsburgh charm. What truly sets us apart is our people. We believe that our success begins with an engaged and empowered team. That’s why we’re committed to providing a supportive, inclusive, and dynamic workplace where every associate can grow and thrive. With comprehensive benefits and a culture rooted in respect and belonging, the Pittsburgh Marriott City Center is more than just a place to work — it’s a place to build your future. Discover how far your potential can take you. Join us today.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

The Rooms Control Supervisor is responsible for maximizing room inventory, ensuring guest room readiness, coordinating arrivals, managing room assignments, and overseeing the daily execution of Rooms Control and Front Office operations. This position serves as the operational link between the Front Office, Housekeeping, Engineering, Revenue Management, and Sales to deliver an exceptional guest arrival experience while maximizing occupancy, revenue, and guest satisfaction.

This leader also assists with Front Office supervision, guest recovery, mobile services, inventory management, VIP arrivals, and operational decision-making throughout the day if and when coverage is needed.

Qualifications And Skills

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• 'YouDecide' and Hotel Room Discount programs

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.