Rooms Controller - Elevate Guest Stays & Group Bookings

Hilton; Florida; On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health plans

Retirement plans

Job summary

Hilton is seeking a Rooms Controller to manage group bookings and pre-arrival logistics, ensuring seamless arrivals and accurate assignment of accommodations. You will also handle VIP and suite reservations, monitor inventory, and support guest services to uphold Hilton’s high standards of hospitality.

The role focuses on delivering memorable experiences, coordinating communications with guests, and ensuring that every stay starts with warmth and impeccable service.

Responsibilities

• Manage group booking logistics: create group blocks, rooming lists, billing details, and pre-arrival assignments
• Prepare for seamless arrivals: ensure all group and special accommodation requests are confirmed and accurately assigned prior to arrival
• Lead guest messaging: send 24-hour pre-arrival texts and respond to guest inquiries
• Balance room inventory: monitor and adjust room availability for the current day and 14-day forecast
• Handle VIP and suite reservations and proactively look for opportunities to make the experience exceptional
• Assist guest services: answer calls, log guest requests, assist with bookings, and help resolve issues to uphold service standards

Job description

Hilton is seeking a Rooms Controller to manage group bookings and pre-arrival logistics, ensuring seamless arrivals and accurate assignment of accommodations. You will also handle VIP and suite reservations, monitor inventory, and support guest services to uphold Hilton’s high standards of hospitality.

The role focuses on delivering memorable experiences, coordinating communications with guests, and ensuring that every stay starts with warmth and impeccable service.