Rooms Controller

Hei Hotels Inc.; Pasadena (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Free meals in associate cafeteria

Benefits package

Job summary

HEI Hotels and Resorts seeks a Reservations Manager to oversee room-block sales and input in the Pasadena area. You will drive occupancy and revenue by monitoring inventory and applying yield strategies across group blocks.

You will process reservations, coordinate with multiple systems, and prepare periodic forecasts. Strong communication and math skills are essential for success in this on-site role.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
• Ability to access, read and input information using a moderately complex computer system including Microsoft Office Suite.
• Ability to make accurate mathematical calculations using 10-key.
• Must have analytical ability to assess reservation trends and make related decisions.
• Effective verbal and written communication skills; adapt messaging to audience.

Responsibilities

• Oversee the efficient operation of the Reservations Department in selling and inputting guest room blocks to maximize revenue.
• Monitor and analyze Rooms Inventory using Yield Management to maximize occupancy and average rate.
• Process and handle group rooming lists, reservations, and requests in the reservations system.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Assist in developing forecasts for the Rooms Department monthly and annually.
• Communicate clearly with staff and ensure attendance and reliability.
• Perform other duties as assigned.

Skills

Hotel experience

Guest concerns handling

Microsoft Office Suite

10-key

Reservation trends analysis

Verbal and written communication

Tools

Reservations system

Microsoft Office Suite

Job description

About Us

Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!

Compensation

Salary Range: $25.00 - $25.50 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.

Essential Duties and Responsibilities

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
• Ability to make accurate mathematical calculations using 10-key.
• Must have analytical ability to assess reservation trends and make related decisions.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.