Rooms Controller

Crescent Hotels and Resorts; Las Vegas (NV); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

AC Hotel Symphony Park in Las Vegas is seeking a Front Desk / Reservations Associate for an on-site, full-time role. You will handle guest check-ins, room assignments, and pre-arrival planning while coordinating with Sales, Events, and Housekeeping to ensure inventory integrity and VIP services.

The position requires 1–3 years in hotel operations or guest services, strong communication, and proficiency with Lightspeed PMS and Marriott platforms; an Alcohol Awareness and a Certified Food Handler

Formación

• High school diploma or equivalent required; customer service and communication skills essential.
• Preferred experience in Front Desk, Reservations, or Guest Services roles.
• Licenses: Alcohol Awareness and Certified Food Handler, as applicable.

Responsabilidades

• Review arrivals, block rooms and manage inventory for groups and transient guests.
• Coordinate room assignments with Sales, Events and Front Desk teams.
• Respond to guest inquiries via phone, email, and in person.
• Process authorizations, reservations changes, and guest profiles.
• Generate daily reports and maintain records; assist with check-in/out during peak times.
• Train on Marriott systems and property procedures; cross-train in Front Desk tasks.

Conocimientos

Customer service

Communication

Organization

Multitasking

Confidentiality

Teamwork

Adaptability

Educación

High school diploma or equivalent

Alcohol Awareness Certification

Certified Food Handler

Herramientas

Lightspeed PMS

Marriott systems

Microsoft Office

Descripción del empleo

AC Hotel Symphony Park
330 S Grand Central Pkwy
Las Vegas, NV 89106, USA

• On-site
• Ops - Hourly Non Mgmt
• Full-Time
• Requisition #: ROOMS044479

Description

Room Inventory & Pre-Arrival Planning

• Review daily arrivals, departures, stayovers, and room availability.
• Assign and block guest rooms based on room type, guest preferences, Marriott Bonvoy status, special requests, and operational needs.
• Manage room inventory for transient guests, group blocks, and extended-stay reservations.
• Coordinate room placements for VIPs, repeat guests, special occasion stays, and recovery situations.
• Monitor room status and communicate availability updates with Housekeeping and Front Office teams.
• Ensure room blocking strategies maximize guest satisfaction while protecting inventory integrity.

Group and Transient Reservation Coordination

• Review upcoming group arrivals and coordinate room assignments according to group contracts and requests.
• Work closely with Sales and Event teams to ensure group rooming lists are accurate and entered correctly.
• Identify and resolve room assignment conflicts prior to guest arrival.
• Assist with room moves, room upgrades, and inventory adjustments as needed.

Guest Communication & Service

• Respond professionally to guest inquiries via phone, email, and in person.
• Utilize Marriott communication platforms to interact with guests before arrival and during their stay.
• Document guest requests, preferences, and service recovery opportunities.
• Provide exceptional guest service and maintain Marriott brand standards.

Administrative Support

• Process and maintain credit card authorization forms according to company policies.
• Verify reservation accuracy and ensure guest profiles are properly documented.
• Assist with reservation modifications and special accommodations.
• Maintain organized electronic records and guest correspondence.
• Support front office operations and assist with check-in and check-out functions during peak periods.

Systems & Reporting

• Utilize Lightspeed PMS for reservations, room assignments, guest profiles, and inventory management.
• Use Marriott systems and digital platforms for guest communication and operational coordination.
• Generate and review daily arrival, departure, occupancy, and group reports.
• Identify discrepancies and communicate issues to hotel leadership.

Training & Development

• Participate in training on Marriott systems, digital communication platforms, and property procedures.
• Learn and maintain proficiency in guest service techniques, room inventory management, and hotel operational standards.
• Cross-train in Front Desk functions including guest check-in, check-out, reservations, and service recovery.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced hospitality environment.
• Basic computer proficiency including Microsoft Office and email systems.
• Ability to maintain confidentiality of guest and financial information.

Preferred

• Previous hotel Front Desk, Rooms Control, Reservations, or Guest Services experience.
• Experience with Lightspeed PMS.
• Experience with Marriott brand standards and Marriott systems.
• Knowledge of Marriott Bonvoy loyalty program.
• Experience handling group reservations and room inventory management.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use computer systems and office equipment throughout the shift.
• Ability to lift up to 20 pounds occasionally.
• Ability to work flexible schedules, including weekends and holidays.

Core Competencies

• Attention to Detail
• Communication Skills
• Organization and Planning
• Problem Solving
• Time Management
• Teamwork and Collaboration
• Adaptability and Flexibility

Experience

Required

1-3 years: Hotel Operations

Licenses & Certifications

Required

Alcohol Awareness Cert

Certified Food Handler

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.