Accounts Receivable Coordinator- Hawks Cay Resort

Hawks Cay; Duck Key (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) Savings Plan

Paid Time Off and holidays

Employee discounts and housing assistance

Job summary

Hawks Cay Resort in Duck Key, Florida, is seeking an Accounts Receivable Coordinator to ensure accurate billing and timely collection of payments. You will play a pivotal role in managing invoices and supporting guest satisfaction while interfacing with various teams to resolve billing issues.

The ideal candidate will have previous hotel finance experience, a strong attention to detail, and the ability to work efficiently in a luxury hospitality environment. A comprehensive benefits package and resort perks are included.

Qualifications

• Ability to work in a fast-paced, luxury hospitality environment.
• Light lifting of files, reports, or office supplies as needed.

Responsibilities

• Ensure accurate billing and timely collection of payments.
• Maintain and monitor accounts receivable aging reports.
• Provide regular AR status updates and assist with month-end reporting.

Skills

Attention to detail

Customer service

Numerical accuracy

Excel proficiency

Education

Previous experience in Accounts Receivable or hotel finance

Strong understanding of hotel PMS and POS systems

Job description

Accounts Receivable Coordinator - Hawks Cay Resort

Job Category: ACCOUNTING

Requisition Number: ACCOU008630

Full-Time

Locations

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

Position Summary

The Accounts Receivable Coordinator is responsible for ensuring accurate billing, timely collection of payments, and maintaining strong financial controls for the resort, supporting guest satisfaction and financial integrity by managing invoices, processing payments, and providing excellent service to internal and external partners, while also performing other duties as assigned by the manager.

The ideal candidate will have some front office experience, strong attention to detail, excellent follow-through, and experience working with high-volume billing environments such as hospitality, hotels, or resorts.

Key Responsibilities

• Prepare, compile, and issue accurate group bills and master account invoices in accordance with contract terms and internal policies
• Ensure all supporting documentation (banquet event orders, folios, backup reports, contracts) is properly attached and organized
• Submit final group bills for internal review and approval prior to release to clients

Deposits & Payment Processing

• Post and track timely deposits for group and individual accounts
• Monitor deposit schedules and ensure compliance with contractual requirements
• Apply payments accurately to the appropriate accounts and folios

Accounts Receivable & Aging Management

• Maintain and monitor accounts receivable aging reports
• Identify past due balances and follow up with clients and internal stakeholders
• Escalate delinquent accounts when necessary in accordance with AR procedures
• Assist with month‑end closing tasks
• Reconcile payments received against outstanding balances and aging reports
• Investigate and resolve discrepancies, unapplied payments, or mis‑posted transactions
• Ensure accurate application of payments to prevent long‑standing aged balances
• Work closely with Sales, Events, Front Office, and Operations teams to resolve billing issues and ensure accuracy
• Provide regular AR status updates and assist with month‑end reporting
• Support audit requests and documentation as required
• Assist in other functions as needed and to cover others’ time off

Cashiering Responsibilities

• Accurately prepare weekly bank deposits for courier pickup.
• Manage laundry deposits by emptying coins from laundry machines, refilling the change machine, and preparing corresponding deposits.
• Monitor the change machine and process change orders as needed.
• Troubleshoot and resolve change machine errors to ensure continuous operation.

Compliance & Controls

• Ensure all billing practices adhere to company policies, financial controls, and PCI/credit‑card regulations.
• Assist with chargeback responses and dispute resolution.
• Protect confidential financial information with the highest level of integrity.

Qualifications

• Previous experience in Accounts Receivable, hotel finance, or hospitality accounting preferred.
• Strong understanding of hotel PMS and POS systems (e.g., Opera, PMS, Oracle, Agilysys).
• High attention to detail and strong numerical accuracy.
• Excellent communication and customer‑service skills.
• Ability to work in a fast‑paced, luxury hospitality environment.
• Proficient in Excel and financial reporting tools.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Light lifting of files, reports, or office supplies as needed.

What We Offer

• Comprehensive benefits package including employer‑subsidized Medical, Dental, and Vision Insurance
• 401(k) Savings Plan with competitive matching
• Paid Time Off, holidays, and potential paid parental leave
• Health & wellness benefits, ongoing training, and professional development through EOS Hospitality leadership programs
• Resort perks including meals during shifts, employee discounts, sister property hotel discounts, and housing assistance where available

Hawks Cay Resort is an Equal Opportunity Employer (EOE). We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other basis protected by applicable federal, state, or local law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.