Rooms - Bell Coordinator

ovisllc93023; Ojai (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

OVI is seeking a Bell Coordinator to provide a warm greeting to guests and oversee valet operations, ensuring first and last impressions are exceptional. The role requires strong English communication, a positive, team-oriented attitude, and the ability to multitask in a hospitality setting.

The candidate should have at least 1 year of experience in a Four/Five Diamond hotel, a valid California driver’s license, and solid computer and arithmetic skills.

Qualifications

• Essential: Minimum 1 year in a similar position at a Four or Five Diamond Hotel.
• Essential: Valid California Driver's License with clean driving record.
• Essential: Proficiency in reading, writing, and speaking English.
• Essential: Ability to perform basic mathematical computations.
• Essential: Ability to write legibly.
• Essential: Proven ability to motivate a team.
• Essential: Experience training staff members.
• Essential: Clear thinker in pressure situations and exercise good judgments.
• Essential: Ability to work with minimal supervision.

Responsibilities

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
• Promote positive relations with all guests and visitors ensuring guest satisfaction.
• Promote and enforce standards of excellence and professionalism.
• Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.
• Maintain knowledge and ensure bell staff has knowledge of daily activities, arrivals/departures, hotel features, services and amenities, and hours of operation for outlets.
• Enforce hotel’s standards, policies and procedures.
• Advocate work practices that promote accident prevention.
• Properly handle and maintain sensitive and confidential information.
• Maintain cleanliness and organization of work areas including bell cart fleet.

Skills

Guest service

Communication

Team leadership

Training staff

Mathematical aptitude

English proficiency

Driver’s license

Multitasking under pressure

Attention to detail

Education

High school diploma

Job description

The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Answers the phone in a positive and upbeat manner using phone etiquette in accordance with OVI standards. Directs all requests to the Guest Services team based on the service needs of the resort. Ensures the bell stand is always attended.

A successful candidate possesses a positive, outgoing and friendly personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to provide a high level of verbal and written communication. Ability to work cohesively with other employees as part of a team. Ability to multitask and handle stressful situations. High school graduate. Demonstrate a high level of computer skills. Legal ability to work in the US. Ability to do basic arithmetic.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

Essential:

1. Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
2. Valid California Driver's License with a clean driving record.
3. Proficiency in reading, writing, and speaking the English language.
4. Ability to perform basic mathematical computations.
5. Ability to write legibly.
6. Proven ability to motivate a team.
7. Experience training staff members.
8. Clear thinker in pressure situations and exercise good judgments.
9. Ability to work with minimal supervision.

Desirable:

1. College coursework in the hospitality or travel industry.
2. Previous experience as Bell Attendant, Bell Captain, or Valet Supervisor at an upscale hotel/resort.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

1. Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
2. Promote positive relations with all guests and visitors ensuring guest satisfaction.
3. Promote and enforce standards of excellence and professionalism.
4. Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.
5. Maintain knowledge and ensure bell staff has knowledge of:
   1. Scheduled daily activities.
   2. Daily arrivals and departures.
   3. Hotel features, services and amenities.
   4. Hours of operation for each outlet.
6. Enforce hotel’s standards, policies and procedures.
7. Advocate work practices that promote accident prevention.
8. Properly handle and maintain sensitive and confidential information.
9. Maintain cleanliness and organization of work areas including bell cart fleet