Room Svc Waiter-weekends

Crescent Hotels & Resorts; Elko (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a motivated Room Service Attendant to set up, deliver, and retrieve all food and beverage orders to guests' rooms and hospitality suites while upholding Crescent's standards. You will work closely with guests and hotel teams; must communicate in English, maintain a professional appearance, and be prepared to lift heavy trays and assist coworkers as needed.

This is a frontline role focused on guest satisfaction and service excellence.

Qualifications

• Must be able to communicate in English.
• Must maintain a professional appearance and demeanor.
• Team-oriented with willingness to assist coworkers.
• Ability to lift and move heavy trays up to 100 lbs.

Responsibilities

• Set up and deliver all food and beverage orders to guest rooms and suites.
• Retrieve trays and conduct floor sweeps to maintain sanitation.
• Prepare VIP amenities and service hospitality suites.
• Serve hospitality suites per Banquet Event Orders.
• Complete shift side-work as per hotel policies.
• Respond to guest needs and issues to ensure quality experience.
• Handle cash according to company policies.
• Report attendance and be available to work as scheduled.
• Perform other duties as assigned.

Skills

English communication

Team player

Professional appearance

Self-starter

Lifting up to 100 lbs

Job description

JOB OVERVIEW

Responsible for setting up, delivering and retrieving all food and beverage orders to guests' rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.

ESSENTIAL JOB FUNCTIONS

1. Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
2. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
3. Set up and deliver all VIP amenities.
4. Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
5. Complete all shift side-work as outlined in the hotel's operating policies and procedures.
6. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
7. Perform all cash handling responsibilities in accordance with company policies and procedures.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule. Ability to transport large trays weighing up to 30lbs.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.