Room Services Specialist

St Luke; Ketchum (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Robust benefits

Retirement plans

On-site massages

On-site counseling

Wellness tools

Career development

Training

Job summary

The Room Services Specialist at St. Luke’s, located in Ketchum, ID, handles patient food orders across the hospital system under general supervision. You will answer phones, input orders, and ensure meals comply with prescribed diets and allergies.

You will maintain accuracy, handle routine issues, assist with enteral feeding preparations, and contribute to performance improvement efforts while upholding health and safety standards.

Qualifications

• Minimum 2 years relevant experience.

Responsibilities

• Receives and processes patients' food orders throughout the hospital system.
• Answer phones and input food orders for patients.
• Ensure accuracy of patient meals according to prescribed diets and allergens.
• Refer more complex issues to higher-level staff.
• Adhere to health and safety requirements to meet regulatory and company standards.
• Calculate and prepare enteral feeding and infant formulas per physician orders.
• Prepare necessary records and reports.
• Serve as the first point of contact with patients for food services.
• May lead and mentor others, participate in training and onboarding as needed.
• Perform other duties as assigned.

Job description

Food and Nutrition Wood River Hospital Flr 1

Job ID

157429

City

Ketchum

State

ID

Category

Food Services

Description & Requirements

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well‑being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What You Can Expect:

The Room Services Specialist, under general supervision, receives and processes patients food orders throughout the system.

• Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
• Responsible for accuracy of patient's food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
• Handles moderately complex issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
• Adheres health and safety requirements in order to meet regulatory and company standards.
• Calculates and prepare enteral feeding and infant formulas in accordance with physician's orders.
• Prepares necessary records and reports.
• Serves as the first point of contact, with patients for food services.
• May lead and mentor others acting as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Experience: 2 years relevant experience

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on‑site massages, on‑site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.