Room Service Waitstaff 153855 (PT)

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand-Traverse-Resort-and-Spa in Acme, MI is seeking a friendly Room Service Attendant to deliver meals to guest rooms and assist with special requests. You will take phone orders, relay them to the kitchen, and ensure accurate delivery with attention to cleanliness and safety.

Responsibilities include operating the MICROS system, checking supplies, and maintaining a courteous, efficient service standard during weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• Valid Driver’s License required to drive company vehicle (if 21+).
• MICROS experience preferred.

Responsibilities

• Take room service orders over the phone and relay to kitchen.
• Deliver orders to guest rooms and set up amenities.
• Maintain sanitation and safety in work areas.
• Answer guests’ questions and accommodate requests.
• Operate MICROS Computer System.
• Complete end-of-shift paperwork.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Tools

MICROS system

Job description

SUMMARY

Serves meals to guests in their rooms by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes room service orders over telephone and relays orders to kitchen
• Carries all food and beverage items in to go bags or uses serving cart to transport order to room
• Answers questions regarding room service and responds to requests for additional food or drink service
• Provide quality products, excellent service and a friendly atmosphere for all guests
• Perform opening and closing procedures
• Check all stations and supplies for cleanliness
• Stock necessary supplies and set‑ups
• Describe specials to guests and take food orders over the phone
• Accurately take down room number, guest name and number of guests to be served
• Delivery to guest rooms; orders for food and beverages
• Operate MICROS Computer System
• Order, check, and set up amenities and follow procedures for their delivery and logging
• Complete all end of shift paperwork
• Maintain proper sanitation, safety procedures, and cleanliness in work areas
• Follow all policies and procedures outlined by Manages and employee handbook
• Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill guest needs and requests
• Attend all mandatory meetings
• Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
• Must understand and abide by environmental practices of the resort
• Drive company vehicle to deliver amenities to guests outside of immediate hotel/tower building (if 21yrs of age+)
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must be 18 years of age, as required by law
• Must have Valid Driver’s License in order to drive company vehicle (if 21yrs of age+)
• MICROS experience preferred

OTHER SKILLS AND ABILITIES

Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Times off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service. Applicant should be self directed, motivated, and outgoing. Applicant must be able to answer multi‑line phone and properly record and deliver guest orders.

TYPICAL PHYSICAL DEMANDS

• Some heavy lifting required
• Pushing of heavy cars required
• A lot of walking required

TYPICAL MENTAL DEMANDS

Can be high stress position, can become overwhelming. Position requires calm and collected personality able to be self directed while taking direction. Must be able to multi‑task, organize, and prioritize.

WORKING CONDITIONS

• Work environment is mostly indoors, but outside work is also required
• Noise level is usually moderate