Room Service Specialist - Nutritional Services - FT - Variable

stormontvail; Topeka (KS); On-site; USD 29,000 - 40,000; Full time

Job summary

Stormont Vail Health in Topeka, KS, seeks a full-time Dietary Assistant to support patient meal service, from preparation to delivery, ensuring accuracy and timeliness.

You will handle diet orders, assist in tray assembly, and maintain safety and confidentiality while working under supervision in Nutritional Services. The role is on-site with a focus on patient care and compliance with hospital policies.

Qualifications

• High School Diploma or GED preferred.
• Experience with diets and the Carbohydrate Counting and Protein Exchange Systems preferred.
• Must read, write, and speak English; good verbal communication.
• Maintain confidentiality and security of information.
• Knowledge of hospital safety policies and standard precautions.

Responsibilities

• Assist in patient meal service: preparation, assembly, and delivery.
• Process diet orders and adjust portions per patient needs.
• Monitor floor stock and support kitchen operations in patient units.
• Handle phone calls and orders; document in the system and follow scripts.
• Coordinate am/pm nourishment orders and tube feeding deliveries.
• Ensure safety, sanitation and compliance with policies and procedures.
• Support morning/evening activities under supervision by Nutritional Services Manager.
• Maintain neat, organized workstations and respond to workload changes.
• Participate in performance improvement activities and tray assessments.

Skills

Diet knowledge

Carbohydrate counting

Protein exchange systems

Basic typing skills

English proficiency

Confidentiality

Safety procedures

Customer service

Education

High School Diploma / GED

Tools

Computer basics

Job description

Position Status:

Full time Shift:

Variable Less than 12 hour shift (United States of America) Hours per week:

40 Job Information

Exemption Status: Non-Exempt

A Brief Overview

Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following:

Education Qualifications

• High School Diploma / GED Preferred

Experience Qualifications

• Experience with diets and the Carbohydrate Counting and Protein Exchange Systems Preferred

Skills and Abilities

• Previous networked computer experience preferred. Basic typing skills. Computer, calculator, writing utensils, telephone including hands-free headset, copy machine, answering machine, scissors, files. (Required proficiency)
• Must be able to read, write, and speak English. Good verbal communication skills. Ability to work independently and complete assignments in a timely manner. (Required proficiency)
• Treats all information and data within the scope of the position with appropriate confidentiality and security. (Required proficiency)
• Knowledgeable of, observes and complies with hospital safety policies, emergency procedures, and standard precautions. (Required proficiency)

What you will do

• Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
• Processes correct diets and portions for all age groups from pediatrics through elderly adults. Assess and interpret age appropriate data about the patient's status in order to identify age-specific needs and provide the care needed
• Assess and floor stock needs in patient unit kitchens.
• Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Review Health Touch information to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact with patient and\or patient care services as appropriate.
• Take phone calls and fax orders for all food requests. Receive requests for diet changes via computer, fax; or written format during downtime. Make necessary diet changes, keep Room Service order system updated. Follow standard procedures for diet patterns.
• Coordinate processing and printing of am and pm nourishment orders and the delivery of all tube feeding and oral supplement orders.
• Reports suspected violations of all relevant laws, regulations Compliance Policies and Procedures, and the CODE OF CONDUCT.
• Assists in the assembly and accuracy of patient meal trays and the delivery, pick up, and breakdown and cleaning/sanitation of patient service operations.
• Under the general supervision of the Nutritional Services Manager and Supervisor assists with the coordination on the morning and evening activities of patient meal service including preparation, delivery, and cleanup in the department.
• Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.
• Respond and cooperate with changes in workload.
• Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, department committees.

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.

Stable access to electricity and a minimum of 25mb upload and internet speed.

Dedicate full attention to the job duties and communication with others during working hours.

Adhere to break and attendance schedules agreed upon with supervisor.

Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote

Scope

No Supervisory Responsibility

No Budget Responsibility

No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasp