Room Service Server - the Jospeh

Highgate; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels is seeking a Room Service Server at Le Meridien Columbus, The Joseph. You will receive and deliver guest orders, stock amenities, and ensure quality service with a courteous, attentive approach. You may cross-train as a Barista and support bar operations as needed to enhance the guest experience.

We expect clear communication, multitasking, and a professional demeanor. A High School diploma or equivalent and reliable attendance are preferred for this hourly hospitality role.

Qualifications

• Must communicate effectively verbally and in writing with guests and staff.
• Must be effective at listening to and clarifying guest concerns.
• Must multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a courteous, service-oriented manner.
• Attend all required hotel meetings and trainings; maintain regular attendance.
• Maintain professional appearance and grooming; wear proper uniform and nametag.
• Comply with hotel standards to ensure safe, efficient operations.
• Maximize productivity; identify problems and help implement solutions.
• Must handle problems, anticipate needs, and work with limited supervision.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel areas when needed.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• High School diploma or equivalent and/or experience in hotel operations preferred.

Responsibilities

• Receive orders, prepare orders and deliver items to guestrooms.
• Assist with Barista coverage when needed.
• Set up and deliver VIP amenities and all food and beverage orders.
• Operate the POS system and handle cashiering responsibilities.
• Answer phones according to standards and maintain cleanliness of work areas.
• Provide attentive, courteous service and communicate guest needs to proper departments.
• Ensure overall guest satisfaction and report issues to management.

Skills

Communication

Multitasking

Guest service

Attentive

Professionalism

Education

High School diploma or equivalent

Job description

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Compensation Type

Hourly

Location

Le Meridien Columbus, The Joseph

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. This person will also assist with Barista coverage when needed.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare station in anticipation of the day’s business.
• Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Set-up and deliver all VIP amenities.
• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.
• Answer the telephone according to standards.
• Be familiar with the operation of the P.O.S system.
• Deliver orders according to established standards.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
• Prepare and deliver amenities.
• Replenish as needed.
• Call all guests before delivery of order.
• Have a thorough knowledge of menus and current specials and up-sell items to guests.
• Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with Highgate policies and procedures.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Be willing to cross-train as a Barista.
• Assist with Barista coverage as needed.
• Communicate guest needs to proper department.
• Handle guest’s complaints and communicate to management.
• Ensure overall guest satisfaction.

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.