Server

Highgate Hotels, LP; San Francisco (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Highgate Hotels, LP is seeking a Server in San Francisco to deliver exceptional guest service in a fast-paced hotel restaurant environment. You will take and deliver orders, manage payments, and maintain a welcoming dining area.

Responsibilities include knowledge of menus, POS operation, upselling, and ensuring guest satisfaction throughout the shift.

Qualifications

• Provide attentive and courteous guest service.
• Ability to communicate effectively with guests and team members.
• Must be able to stand for long periods and move around dining areas.
• Experience with cashiering or handling payments preferred.

Responsibilities

• Provide high-quality service to guests in a timely, courteous manner.
• Receive and deliver guest orders and collect payment.
• Be familiar with restaurant organization and menu knowledge.
• Operate the POS system and close checks at shift end.
• Maintain clean and stocked dining areas and tables.
• Upsell food, beverages, and promotions to guests.

Skills

Customer service

Communication

Mobility

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Job description

Server

Compensation: USD $19.18 / Hour

Overview

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. They are also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.