Room Service Server - Room Service

Seminole Hard Rock Hotel & Casino Hollywood; Town of Florida (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid time off

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Room Service Server to deliver fast, personalized in-room dining service with a focus on guest satisfaction. You will handle high-volume requests, coordinate with other departments, and maintain professional appearance and courtesy in a bustling resort setting.

The role requires multi-tasking, excellent communication, and the ability to lift and transport items up to 50 pounds in a dynamic casino environment.

Qualifications

• Minimum three (3) years of Food and Beverage experience in a high-paced environment.
• Cocktail serving experience preferred.
• Ability to handle heavy trays and maintain professional demeanor.

Responsibilities

• Provide fast, flawless room service to in-room dining guests.
• Coordinate guest requests with on-property services and maintain guest satisfaction.

Skills

Interpersonal skills

Communication skills

English proficiency

Stamina

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

The Room Service Server provides fast and flawless service to In Room Dining Guests. The server will be responsible for providing exceptional personalized service to guest, but not limited to making and arrangements for guests on and off property.

Essential Job Functions

• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude and ability to deal effectively with guests, physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items weighting up to 25 lbs without restriction.
• Must be congenial and have neat, professional appearance with good personal hygiene.
• Must be reliable and conscientious, possess the ability to interact (in English) with guests, co-workers and supervisory staff.
• Must be accuracy and detail oriented with strong interpersonal and communication skills.
• The ability to act quickly and exercise good judgment under pressure and/or conflict situations is a must. Must be able to stand and walk, entire shift.

Qualifications

Minimum three (3) years of previous Food and Beverage experience in a high-pace environment with cocktail serving experience, experience in large and heavy tray handling is preferred, possess excellent interpersonal service skills with a friendly and professional demeanor, manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure, ability to speak and to listen in a public forum, basic math skill is required.

Work Environment

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developmen