Room Service Server- HVRW

Valencia Hotel Group; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

This innovative firm is seeking a friendly and professional Room Service Attendant to join their award-winning Food and Beverage team. In this role, you will provide exceptional customer service by delivering food and beverages to guests' rooms and public areas while maintaining a clean and organized workspace. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Join a dedicated team that values empowerment and excellence in hospitality, and be part of a company recognized for its commitment to creating memorable experiences for guests.

Benefits

Medical insurance

Dental insurance

Life insurance

Paid Time Off

Paid Community Service Days

Qualifications

• Strong communication skills and ability to handle difficult customers.
• High school education required; TABC and Food Handler certifications preferred.

Responsibilities

• Serve room service orders and ensure timely delivery to guests.
• Maintain cleanliness and organization in work areas and assist guests with inquiries.

Skills

Verbal and written communication skills

Multitasking

Time management

Problem-solving

Customer service

Education

High school or equivalent education

Tools

TABC certification

Food Handler certification

Job description

Job Details

Job Location: Hotel Valencia Riverwalk - San Antonio, TX

Position Type: Full Time

Salary Range: $10.50

Job Shift: Any

Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

We are looking for a friendly, professional Room Service Attendant to join our hotel’s Food and Beverage team. In this role, you will primarily be responsible for serving guests their room service orders with delivery and pickup to their rooms and public areas of the hotel. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Contribute positively to the team within the department
  • Prepare for any/all guest requests
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
  • Display working knowledge of all menu items and prices
  • Complete side work as assigned
  • Respond to the needs and requests of guests immediately
  • Answering phones and taking orders or receiving orders from hotel operator
  • Set up trays with proper condiments and utensils
  • Deliver orders and amenities to guest rooms
  • Pick up trays from guest rooms
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Communicates effectively with others
  • Works productively with a team
  • Contributes to team results.
  • Well-groomed, professional appearance and demeanor.
  • Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • TABITsystem and tip policies
  • Effective multitasking skills

• Guest Services
  • Maintain knowledge of hotel services and amenities to assist guests with inquiries.
  • Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
  • Greet guests promptly, ensure timely delivery of food and beverages, and practice core service standards on every interaction.
  • Always maintain a professional and welcoming demeanor to enhance the guest experience.
  • Ensure your area is always clean and organized.

• Team Support and Training
  • Ability to work well with a team and demonstrate attention to detail
  • Excellent organizational skills and interpersonal abilities
  • Attend in monthly Food and Beverage Meetings.
  • Participate in ongoing training to stay updated on menu items, service standards, and company policies.

• Communication and Reporting
  • Collaborate with other hotel departments to ensure seamless guest service.
  • Report any incidents, accidents, or unsafe conditions immediately to management.

• Safety & Compliance
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Report unsafe conditions to your supervisor immediately
  • Maintain hotel equipment in proper working conditions
  • Wear required non-slip footwear to prevent slips and falls.
  • Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• High school or equivalent education required.
• Ability to follow safety guidelines
• Handling difficult customers or complaints with professionalism.
• Multitasking effectively in a fast-paced environment
• Effective time management and problem-solving skills
• Certification of completion in TABC and Food Handler

Education and Experience

• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• TABC and Food Handler’s certificates

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

• America’s Greatest Workplaces for Women 2024
• America’s Greatest Workplaces for Job Starters 2024