Room Service Server

Omni Hotels & Resorts; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Providence Hotel in Providence, RI seeks a Room Service Attendant to ensure quick, efficient and professional service, including knowledge of the menu, accurate delivery and presentation of orders per MOS standards. You will assist guests and coordinate service with team members to maintain high-quality guest experiences.

Flexibility is required, including nights, weekends and holidays; prior food and beverage experience is preferred and TIPS certification is a plus.

Qualifications

• Must have prior food & beverage experience in fine dining or hotel
• Room Service experience preferred
• Flexible schedule including nights, weekends, and holidays
• TIPS certifications preferred
• Stand for up to 8 hours; lift up to 50 lbs; communicate effectively

Responsibilities

• Complete knowledge of service time, menu, and specials
• Prepare, deliver and serve orders using MOS standards
• Inquire if additional service is needed and manage each check
• Assist with tray/tables pickup and room service setup
• Maintain cleanliness of room service areas and report issues
• Assist guests by guiding them to locations and ensuring safety and security policies followed

Job description

Omni Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.

Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Overview

To maintain the highest standards possible for the guest by insuring quick, efficient, and professional Room Service.

Responsibilities

• Complete knowledge of service time, menu and specials
• Prepare, deliver and serve orders using MOS standards
• Inquire if additional service is needed
• Responsible for each check
• Pick up trays and tables
• Responsible for set-up, delivery and presentation of amenities
• Must consult with supervisor on any food pick up difficulty
• Attend all designated staff meetings and training sessions
• Complete any tasks and side duties assigned by manager
• Responsible for maintenance and cleanliness of room service areas
• Aid guests in locating other areas of the hotel (walk them to the destination if possible)
• Adhere to cash handling standards
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

• Must have previous food and beverage experience in fine dining or hotel
• Room Service experience is preferred
• Must be able to work a flexible schedule including nights, weekends, and holidays
• TIPS certifications are preferred
• Must be able to stand for up to 8 hour shift
• Must be able to lift, push, pull up to 50lbs.
• Excellent communication skills, written and verbal, required

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.