Room Service Server

The Tennessean Hotel; Knoxville (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

PayActive access to earned wages

PTO & Holidays

Healthcare benefits

401(k) with match

Discounts on hotel stays and F&B

Job summary

The Tennessean Hotel in Knoxville is seeking a Room Service Server who delivers meals to guest rooms with courtesy and efficiency, taking orders, ensuring accuracy, and upholding the brand's standard of excellence.

The role requires a warm, professional demeanor, flexibility to work evenings and weekends, and the ability to read product labels and communicate guest needs. Hotel experience is a plus and opportunities for growth exist within the hospitality portfolio.

Qualifications

• Hotel experience welcomed or beneficial.
• Combination of education and experience may be considered.

Responsibilities

• Deliver meals and beverages to guest rooms with courteous, prompt service.
• Take and deliver orders, set up in-room dining, ensure guest satisfaction.
• Report to the Room Service Manager or Food & Beverage Operations Manager.
• Open opportunities for growth within the hospitality industry.

Skills

Customer service

Communication

Flexible scheduling

Professional demeanor

Job description

Room Service Server

We are seeking a courteous and efficient Room Service Server to deliver food and beverages to guest rooms promptly and professionally. This role includes taking orders, ensuring accuracy, and providing exceptional guest service to enhance the overall stay experience. The ideal candidate is detail-oriented, dependable, and committed to creating memorable moments for our guests.

Key Responsibilities

• You will be the personal touch to our guests' in-room dining experiences, delivering delicious meals and exceptional service.
• Your daily tasks will include taking and delivering orders, setting up in-room dining, and ensuring guest satisfaction.
• You will report to the Room Service Manager or Food & Beverage Operations Manager.
• A career as a room service server can lead to opportunities in various roles within the hospitality industry, such as restaurant server, banquet staff, or even food and beverage management positions.

Education & Experience

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

What You’ll Need to Succeed

• Eligible to work in the United States
• Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.

This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.

Our Associates Love

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.