Room Service Server

Hotel Leveque; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading hotel as a Room Service Server, where your role is crucial in delivering an exceptional culinary experience to guests. With a focus on quality service and brand standards, you will have the opportunity to grow professionally while making memorable experiences for guests and enjoying a customer-oriented work environment.

Qualifications

• Ability to respond to in-room dining service calls.
• Skill in accurately taking and confirming orders.
• Competency in addressing order discrepancies.

Responsibilities

• Perform setup, delivery, and retrieval of food and beverage orders.
• Ensure quality service and guest satisfaction.
• Resolve issues related to orders promptly.

Skills

Customer-service orientation

Communication

Teamwork

Job description

Compensation: Starting at $15.00 per hour

About this job...

Room Service Servers are an integral part of the Guest's culinary experience during their stay. They are responsible for the set-up, delivery, and retrieval of food and beverage orders as well as delivery of VIP amenities to guest rooms and hospitality suites. All while ensuring quality service, guest satisfaction and the achievement/maintenance of brand standards and profit maximization.

What you'll be doing...

• Respond to in-room dining service phone calls.
• Accurately take and confirm the order, offering additional items to up-level the guest experience; enter the order in the sales system.
• Obtain all requested and necessary order items and package according to standard.
• Promptly deliver the in-room dining order as requested, thank the guest, and confirm the order meets guest expectations.
• Act to resolve order discrepancies or issues.
• Communicate with coworkers and guest services team as necessary to ensure guest satisfaction.
• Complete additional related tasks as assumed or assigned by management.

Why you will enjoy this job...

• Customer-service oriented environment.
• Opportunity to serve guests and make lifelong memorable experiences.
• Developing great connections by meeting and greeting new people every day.
• Opportunity to grow professionally, improve soft skills, and promotional opportunities.
• Work with like-minded team members with a passion for service and hospitality.

About First Hospitality…

First Hospitality is a best-in-class hospitality management, investment, and development company. First Hospitality is a certified Great Place to Work (July 2023 – July 2024). We believe this is because of our strong commitment to you and our guests.

First Hospitality’s mission is to care for you on our journey together. We seek to attract and retain a high-performing and diverse workforce. We value integrity, teamwork, ownership, caring service, full living, leadership, and inclusivity and social good. Equal Opportunity Employer.

Located just beside the hotel lobby, our easily accessible coffee and wine bar carries the rich legacy of the original Hobnob for eighty years. Enjoy light conversations over locally roasted coffee and curated wines.

Hobnob Coffee and Wine Bar is named after the original Hobnob eatery from the 1940s. Open to guests and locals alike, the bar provides a casual ambiance of the European countryside and approachable downtown elegance.