Room Service Server

Snow King; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as an In-Room Dining Server at The Lytle Park Hotel in Cincinnati. This role focuses on providing exceptional service and ensuring a high-quality dining experience for guests. Ideal candidates will have a strong service attitude and previous hospitality experience. Enjoy a supportive work environment with great benefits and opportunities for growth.

Benefits

Free Parking

Free Monthly Bus Pass

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• Minimum of one year of hospitality experience required.
• Experience in a luxury Food & Beverage environment preferred.

Responsibilities

• Delivering orders within specified timeframes.
• Setting up presentation and settling payments.
• Maintaining cleanliness of dining stations.

Skills

Service

Guest Experience

Communication

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our employees build skills and advance their careers. Whether you are starting out or a seasoned professional, Pyramid Global Hospitality offers a supportive, collaborative environment across over 230 properties worldwide. Join us to experience the benefits of working for a company that values its employees and strives to create exceptional guest experiences. Check out this video for more information about our company!

Location Description

Are you a born performer and an expert in your craft? Do you want to redefine hospitality in Cincinnati and beyond? If so, The Lytle Park Hotel might be the perfect place for you! Join us as we embark on our journey to redefine hospitality and bring back the classics. Discover what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection, can mean for you!

Overview

The Lytle Park Hotel offers you a choice of Free Parking or a Free Monthly Bus Pass!

We are seeking a passionate hospitality professional with strengths in service, thorough knowledge of the guest experience, and an exceptional Beyond Compare service attitude for the position of In-Room Dining Server. This role is responsible for ensuring all guests have a high-quality In-Room Dining experience, serving guests in a five-star manner. Responsibilities include delivering orders within specified timeframes, setting up presentation, and settling payments.

Primary Responsibilities:

1. Full knowledge of all menu items, including beverages, with the ability to make recommendations.
2. Answering incoming calls, taking guest orders, including room number and number of diners, and quoting delivery times.
3. Setting up, delivering, and following standards of service, including guest name usage.
4. Closing checks according to payment methods and procedures.
5. Retrieving trays and used items from guest hallways.
6. Completing side work duties before shift end.
7. Stocking supplies and Food & Beverage items.
8. Communicating supply needs and issues to management.
9. Providing high service standards to guests.
10. Maintaining cleanliness of the dining stations.
11. Exceeding guest expectations with an “exactly like nothing else” attitude.
12. Following cash handling procedures, including tip reporting.
13. Performing additional tasks assigned by the manager.

Qualifications

Candidates should embody our core values: positive, genuine, honorable, caring, passionate, and open-minded. A minimum of one year of hospitality experience, preferably in a luxury Food & Beverage environment, is required.

The Lytle Park Hotel is an equal opportunity employer encouraging diversity and inclusion. All qualified applicants will receive consideration regardless of race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other protected characteristic.