Room Service Representative - 28 Hours per Week - Rotating

CO310 Jennie Edmundson Memorial Hospital; United States; On-site; USD 18,000 - 23,000; Full time

Job summary

Nebraska Methodist Health System is seeking a Room Service Representative for Methodist Jennie Edmundson Hospital in Council Bluffs, IA. The role handles inbound calls, processes room service orders in CBORD, and coordinates with dietitians to ensure accurate meal delivery within set timelines.

This position supports patients and visitors with courteous service, follows dietary guidelines, and works with dietitians and nursing staff to uphold Methodist’s high standards of care.

Qualifications

• High School diploma or GED preferred.
• 6 months customer service experience preferred, preferably in hospitality.
• Food Handler's Certificate preferred.

Responsibilities

• Answers inbound calls to assist with Room Service orders following guidelines.
• Enters Room Service orders in CBORD and follows diet selection guidelines.
• Inputs diet orders and information from Cerner and Dietitians into CBORD accurately.
• Prints and uses CBORD outputs (tray tickets, nourishments, tube feeding labels) daily.
• Prepares supplemental feedings and formulas, maintains storage and par levels.
• Documents intake and meal counts, ensuring accurate nutrition tracking.
• Prepares assembly area for room service tray production and maintains cleanliness.
• Interacts with patients, families, staff, and Food Service to ensure excellent customer service.

Skills

Customer service

Communication skills

Typing 30 wpm

Interpersonal skills

Computer literacy

Education

High School diploma or GED

Tools

CBORD Room Service

Cerner

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Hospital Address: 933 E Pierce St. - Council Bluffs, IA

Work Schedule: Rotating weekdays from 5:30am to 2pm or 10:30am to 7pm with every other weekend required

Benefits Eligibility: This position is eligible for full-time benefits.

The Room Service Representative is responsible for Room Service meals requests by answering inbound Room Service calls, entering the information into the room service database completely and accurately, and maintaining reports and records to ensure accurate and correct meals are delivered to patients and visitors within established timeframes.

Responsibilities

Essential Functions I

• Answers inbound calls on a daily basis to assist with and verify Room Service orders by following guidelines in a friendly and courteous manner.
• Enters Room Service orders by accurately inputting orders in CBORD Room Service database and following special diet selection guidelines to ensure selections follow physician diet order.
• Enters diet orders and information from Cerner and/or Dietitians and Diet Technicians into CBORD by interpreting diet orders and allergies without difficulty and entering information accurately and completely to create or maintain updated patient files.
• Prints and utilizes CBORD outputs including tray tickets, nourishments and tube feeding labels, diet order change reports, and other reports on a daily basis to ensure report information is accurate and correct at all times.
• Prepares supplemental feedings and formulas by processing tube feeding orders accurately, maintaining organization of dry and cold storage formula products, and maintaining supplemental feedings and formula par levels to promote optimal nutritional intake according to departmental standards.
• Documents oral fluid and food intake, menu selection and related statistics regarding meals served by completing meal counts, nourishment, and tube feeding counts daily and accurately calculating brown trays and nourishment documentation to enhance on-going evaluation of patient nutritional status.
• Prepares assembly area for room service tray production at assigned facilities by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
• Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
• Assists patients with pre-meal service at assigned facilities, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
• Advise of dietary guidelines of patients diet, and alert dietitians when necessary.
• Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.
• Work with dietitians, nursing and Food Service Staff to serve our patients, guests and staff with upholding Methodists high standards.

Job Requirements

Education: High School diploma or General Educational Development (G.E.D.) preferred.

Experience: 6 months customer service experience preferred, preferably in hospitality industry. 6 months telemarketing experience preferred.

License/Certifications: Food Handler's Certificate preferred.

Skills/Knowledge/Abilities: Knowledge of food production and delivery process preferred. Intermediate computer skills required, including using windows-based computer applications. Strong verbal communication skills for positive interaction with staff and customers required. Strong customer service skills required, including face-to-face and telephone, required. Able to read, write, and carry out oral and written instructions with accuracy and efficiency required. Able to type 30 words per minute required.

Physical Requirements: Weight Demands Medium Light Work - Exerting up to 35 pounds of force Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%-33%): Balancing Carrying Crouching Lifting Stooping/bending Frequently Performed (34%-66%): Distinguish colors Pulling/Pushing Reaching Standing Twisting Walking Constantly Performed (67%-100%) Fingering/Touching Grasping Hearing Keyboarding/typing Repetitive Motions Seeing/visual Sitting Speaking/talking

Job Hazards: Not Related (0%): Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-Ray, Cat Scan, Gamma Knife, etc) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1%-33%): Chemical agents (Toxic, Corrosive, Flammable, Latex) Biological agents (primary air born & blood borne viruses) (Jobs with Patient contact) (BBF) Physical hazards (noise, temperature, lighting, wet floors,outdoors, sharps) (more than ordinary office environment)

Nebraska Methodist Health System is an affirmative action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.