Room Service Operator

OSM Thome Limited; United States; Remote; USD 38,000 - 50,000; Full time

Job summary

Carnival Cruise Line is seeking a Room Service Operator to welcome guests, take orders, and ensure a seamless onboard dining experience. You will supervise Assistant Waiters and maintain accurate order accuracy and timely delivery aboard our ships.

The role requires a guest-focused attitude, strong communication skills, and the ability to work round-the-clock shifts in a shipboard environment. At least 21 years old and fluent in English, you will contribute to delivering exceptional vacation

Qualifications

• Fluency in spoken and written English.
• Experience supervising a team.
• Excellent telephone etiquette.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Report for duty on time and maintain grooming standards.
• Interact with guests to take and relay room service orders.
• Supervise Assistant Waiters and ensure orders are accurate and prompt.
• Oversee in-cabin beverage distribution and inventory, as applicable.
• Provide smooth handovers and communicate issues to supervisors.

Skills

Team supervision

English fluency

Guest service

Telephone etiquette

Job description

Carnival Cruise Line is the leading cruise brand in North America, operating a fleet of ships designed to deliver safe, enjoyable, and memorable vacation experiences at exceptional value. We are committed to fostering a diverse and inclusive workplace where continuous improvement and collaboration are key. Our team members are accountable for their actions and play an active role in supporting environmental responsibility, safety, and sustainability. We promote a positive culture built on inclusion, trust, open communication, and integrity - because bringing FUN into everything we do is at the heart of our mission.

Set sail on a rewarding career with Carnival and help bring our vibrant atmosphere to life aboard our ships. We are currently seeking dedicated individuals to join our team as Room Service Operators. In this role, you will be at the forefront of guest interaction, delivering outstanding service and ensuring a seamless onboard experience.

As a Room Service Operator, you will be the welcoming voice guests hear when placing room service orders, as well as their point of contact for any inquiries. You will oversee a team of Assistant Waiters, ensuring all orders are accurate and delivered promptly. This position requires round-the-clock availability, offering support and assistance to guests whenever needed.

As a visible and essential member of the team, you will interact frequently with guests, helping to create the exceptional vacation experience Carnival is known for.

Key Responsibilities:

• Report for duty on time and maintain appropriate grooming standards
• Maintain general knowledge of ship functions and operations
• Supervise Assistant Waiters within Room Service
• Ensure all trays leaving Room Service are correctly prepared
• Submit shift reports and elevate issues to the Assistant Maitre D', Maitre D', or F&B Manager
• Distribute in-cabin beverages on non-mini bar ships and process checks accordingly
• Conduct accurate shift handovers, including inventory of revenue items
• Report any lost, broken, or missing items

Minimum Requirements:

• Fluency in spoken and written English
• Positive, hospitable attitude with strong self-motivation
• Adherence to grooming standards in line with Carnival guidelines
• Excellent telephone etiquette and communication skills
• Prior experience supervising a team
• Strong attention to detail and ability to meet deadlines
• Must be at least 21 years of age