Room Service Host

RIH Rhode Island Hospital; Rhode Island; On-site; USD 28,000 - 29,000; Part time

Job summary

Brown University Health at Rhode Island Hospital is seeking a Room Service Host to coordinate meal service for patients, families, and staff. You will enter meal choices, verify patient satisfaction, and communicate dietary needs to the care team.

The role involves delivering nourishments and snacks, maintaining CBORD records, and working in a team-oriented setting within a hospital environment in Providence, RI.

Qualifications

• High School graduate or equivalent preferred.
• At least one year of food service or customer service experience required.
• CBORD experience preferred.

Responsibilities

• Distribute menus to admissions and obtain meal choices using the CBORD system.
• Communicate with nursing staff about patients’ diets and meal delivery.
• Enter and update meal selections, orders and special requests in CBORD accurately.
• Deliver patient nourishments, snacks and tube feeding products.
• Maintain a clean, safe, and sanitary work environment and monitor stock.

Skills

Customer service

Communication

English language

Basic math

Education

High School diploma

Tools

CBORD system

Job description

SUMMARY:

Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for communicating effectively, timely, and courteously with patients, family members, and staff members when distributing menus to all new admissions, obtaining meal choices and delivering/collecting patient trays snacks and tube feeding products. Responsible for communicating with nursing staff related to patients’ diet and meal delivery. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Responsible for communicating effectively, timely and courteously with patients, nursing, and family members when obtaining meal choices to enter into the CBORD computerized Room Service tablet system, verifying patient satisfaction, identify meal service problems and assisting patients on missed meal report for menu selections each meal.
• Communicates with the dietitian or dietetic technician when patient food/beverage/supplement intake is poor.
• Communicates patient’s special requests for food not allowed on their diets or diet education.
• Accurately enters and updates all meal selections/orders/preferences/special request for food in CBORD system and accurately maintains the most current information regarding patient diet orders by properly using CBORD Room Service tablet system.
• If patient is unable to select meal verbally, takes order or enter into CBORD On Demand.
• Maintains clean and sanitary work environment and performs cleaning and waste disposal and equipment operation duties in accordance with departmental policies and/or procedures including monitoring, rotating, and filling floor stock according to pars.
• Checking refrigerators and dry storage area in pantries for cleanliness and out of date product, discard as needed.
• Identifies safety hazards in the department and reacts to eliminate hazards quickly.
• Delivers all patient nourishments, snacks and tube feeding products.
• Works well in a team environment
• Performs other duties as assigned.
• May be required to perform duties of the Room Service Call Representative as needed.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: Ability to read and communicate in the English language. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and the ability to compute percentages. High School graduate or equivalent preferred. Strong interpersonal communication and customer service skills. Strong basic computer skills.

EXPERIENCE: At least one-year previous food service or customer service experience is required. CBORD experience preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Mostly standing/walking, with other movement such as, repetitive motions, reaching, pulling and pushing may be required. Speech, sight and hearing to effectively communicate by varied means including, but not limited to, telephone, in person, and fax. Physical ability to lift to 35 lbs. Exposure to patient environment. Pay Range: $20.04-$20.90

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Every Wednesday, Thursday, Friday, Saturday (4pm to 8pm) with rotating Holidays Work Shift: Day Driving Required: No Union: International Brotherhood Teamsters

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission