Room Service Attendant FT

Banner Health; Casper, Northern (WY, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Banner Health in Casper, Wyoming is seeking a Culinary & Nutrition Associate to provide patient meals and assist with tray assembly and service. You will interact with patients and coordinate with Dietetic Technicians and Dietitians as needed.

Responsibilities include arranging meals per dietary orders, serving meals, ensuring sanitation, and delivering high levels of customer service on-site. Weekend shifts are required in this team-based role.

Qualifications

• Reading, writing and mathematical skills required.
• Experience in nutrition services or food service is helpful.
• Effective interpersonal and customer service skills required.
• Ability to follow safety guidelines and learn computer/software systems.

Responsibilities

• Visit patients to obtain or discuss menu selections based on dietary orders.
• Record daily patient meal selections and preferences for units.
• Assist with menu edits and modifications for special diets.
• Deliver and serve meals, assist with tray assembly and distribution.
• Provide excellent customer service and resolve concerns.
• Maintain food handling and sanitation standards per licensing requirements.

Skills

Reading and writing

Interpersonal communication

Customer service

Food safety

Education

High school diploma or GED

Job description

Primary City/State: Casper, Wyoming

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

Banner Health was recently recognized on Forbes inaugural list of America's Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees. A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better.

As part of the Culinary team you would interact with all of our patients. This is an active job with opportunity to engage with everyone within the hospital. In this position, you work as a member of the food service team on one or more assignments including patient tray line assembly, delivering meals to patients, communicating patient needs, and cleaning. We are currently looking for someone interested in working varied shifts, 5x8-hr shifts per week. Our department is staffed 7 days a week, so weekends are required.

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

• Requires reading, writing and mathematical skills.
• Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
• For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire.
• For BSS team members in Tucson and Colorado, the food handlers' card is not required.
• This position requires effective interpersonal communication skills and a friendly customer service attitude.
• The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems.
• Requires the ability to learn food handling regulations and pass certification tests as required.
• Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Understanding of nutrition services, common modified diets, and portion measures.
• Additional skills and knowledge in health care nutrition services preferred.
• Bilingual skills preferred in some assignments.
• Additional related education and/or experience preferred.

EEO STATEMENT

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.