Room Service Attendant

bannerhealth; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Weekend differential $1/hour

Job summary

Banner Health in Tucson, AZ is hiring a Room Service Attendant to support patient meal service and menu requests. You will prepare and portion foods, assemble patient trays, and help patients with meals and menus while delivering friendly, attentive service in a hospital setting.

This full-time role requires flexibility across 5:30am-2:00pm and 11:30am-8:00pm shifts, including weekends. Weekend differential of $1/hour applies and uniforms are provided.

Qualifications

• Reading, writing and mathematical skills are required.
• Experience in nutrition services or food service helps, with familiarity of modified diets a plus.
• Food handlers' card may be required within 30 days of hire for Banner Staffing Services team members.

Responsibilities

• Visit patients to confirm menu selections and record daily meal choices for units.
• Assist with patient meal service, tray setup, and portioning according to dietary orders.
• Deliver meals and handle special requests while ensuring food safety and sanitation standards.
• Provide excellent customer service on the phone or in person and resolve patient inquiries.
• Coordinate with Diet Techs and Dietitians as needed to adjust patient menus.
• Maintain sanitation and safety standards in line with licensing requirements.
• Collaborate with nursing and food service staff to support patient nutrition needs.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma/GED

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Varied

Job Category:

Facilities, Environmental Services, and Culinary

Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™. This recognition reflects Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.

As a Room Service Attendant you will be a part of a cohesive team that strives to achieve premier patient food services. You will support patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. You may help with providing patient menus and meal requests, and collaborate together with Nutrition Techs and Dietetic Technicians. You may also provide patients with their meal trays, helping them open their food and beverage, and providing excellent customer service.

This is a full time position and candidates must be available to work both 530am-2pm & 11:30am-8pm shifts and does include the weekends (generally have 2 days off during the week). You will enjoy an additional $1/hour flat rate weekend differential for all hours worked on the weekend. Banner offers free uniforms including one pair of shoes yearly.

Banner - University Medical Center South is a comprehensive academic medical center that includes an Emergency department, a state-designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services-accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders-designated senior-friendly hospital. The hospital is staffed by physicians who are full-time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

POSITION SUMMARY

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

CORE FUNCTIONS

• 1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• 2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• 3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• 4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• 5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• 6. Maintains food handling and sanitation standards to meet licensing agency requirements.
• 7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

MINIMUM QUALIFICATIONS

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and know