Room Service Attendant

Banner Health; Queen Creek (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Banner Health seeks a Room Service Attendant at Banner Ironwood Medical Center to support patient meal service, assemble trays, and assist with menu requests. You will collaborate with Nutrition Techs and Dietitians, ensuring accurate portions and timely delivery in a compassionate hospital setting.

The role emphasizes strong customer service, adherence to safety standards, and teamwork within the Culinary & Nutrition-Hosp department.

Qualifications

• Customer service experience in healthcare or food service preferred.
• Understanding of nutrition services and portioning is a plus.
• Bilingual skills may be a plus in some assignments.

Responsibilities

• Visit patients to obtain menu selections based on dietary orders.
• Enter daily patient meal selections in the system and communicate with Diet Techs/Dietitians as needed.
• Provide patient meal service, including setting up tray stations and assembling trays.
• Deliver meals and accommodate special requests while maintaining food quality and safety standards.
• Provide excellent customer service in person or over the phone and resolve issues efficiently.

Skills

Customer service

Interpersonal communication

Nutrition services knowledge

Education

High school diploma/GED

Tools

Point of sale systems

Job description

Room Service Attendant### Room Service AttendantApply: Banner Ironwood Med Ctr (37000 N Gantzel Rd): Full time: Posted Today: R4458969**Primary City/State:**Queen Creek, Arizona**Department Name:**Culinary & Nutrition-Hosp**Work Shift:**Day**Job Category:**Facilities, Environmental Services, and CulinaryFind your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals.As a **Room Service Attendant** you will be a part of a cohesive team that strives to achieve premier patient food services. You will support patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. You may help with providing patient menus and meal requests, and collaborate together with Nutrition Techs and Dietetic Technicians. You may also provide patients with their meal trays, helping them open their food and beverage, and providing excellent customer service. **Schedule**: 40hrs per week. 10am-6:20pm and 11:30am-8pm, varied days, weekendsBanner Ironwood Medical Center is committed to meeting the ever-changing needs of the southeast communities of metropolitan Phoenix. Our first patient tower has 47 beds, including eight LDR rooms and can accommodate up to 89 beds when fully equipped. We also feature a full service emergency department, four surgical suites and medical imaging services. With our 80-acre campus, more than 500 beds and supporting health services could be built on our site. This means an exceptional opportunity for you to establish a career where the potential for growth is limitless.POSITION SUMMARY This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services. CORE FUNCTIONS 1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units. 2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required. 3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. 4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments. 5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently. 6. Maintains food handling and sanitation standards to meet licensing agency requirements. 7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays. MINIMUM QUALIFICATIONS Requires reading, writing and mathematical skills. Skills and knowledge of nutrition services as typically gained through one to two years of related experience. For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required. This position requires effective interpersonal communication skills and a friendly customer service attitude. The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills. PREFERRED QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments. Additional related education and/or experience preferred.