Room Service Attendant

Banner Health; Mesa (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Banner Health in Mesa, Arizona seeks a Room Service Associate to provide patients with menus and meal services, coordinate with dietitians, and assist in meal preparation to ensure accurate portions and timely delivery.

The role requires strong customer service, good communication with nursing staff, and adherence to food safety standards. Both full-time and part-time schedules are available including evenings and weekends.

Qualifications

• Reading, writing and mathematical skills required.
• Nutrition services knowledge typically gained through 1–2 years of related experience.
• Banner Staffing Services requires a food handlers' card within 30 days of hire.
• Effective interpersonal communication and friendly customer service attitude expected.

Responsibilities

• Provide patients with menus and assist with patient meal service.
• Enter and document daily patient meal selections and preferences for assigned units.
• Coordinate with Dietetic Technicians and Dietitians when needed.
• Prepare/portion foods and assemble patient trays.
• Deliver meals and accommodate special requests while maintaining nutrition standards.
• Maintain food handling and sanitation standards per licensing requirements.
• Interact with patients, families and staff to ensure quality service.

Skills

Interpersonal communication

Customer service

Nutrition basics

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Category: Facilities, Environmental Services, and Culinary

Primary City/State: Mesa, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

Great options and opportunities. We’re certified as a Great Place To Work and are looking for professionals to help us make Banner Health the best place to work and receive care.

As a Room Service Associate, you will be a part of a cohesive team that strives to achieve premier patient services. You will be providing patients with menus, taking patient meal requests, and collaborating with Dietetic Technicians and Dietitians when needed. You will also take part in meal preparation to ensure proper quantities are delivered.

We currently have part time and full time openings on varied schedules including evenings and weekends.

Available Schedules

Full time – Varied days of the week & varied start time between 5:30am – 7:30am

Part Time

• Thursday - Monday 3:30pm - 8:30pm
• Friday - Tuesday - 3:30pm - 8:30pm
• Sunday – Thursday - 3:30pm - 8:30pm

• Flat rate $1/hour weekend shift differential
• 18%-night shift differential

Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.

If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76‑bed NICU, a 24‑bed PICU, six pediatric ORs and a 22‑bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

• Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.

Minimum Qualifications

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

Preferred Qualifications

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.