Room Service Ambassador

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Saint Francis Hospital, Inc. in Tulsa, OK, is seeking a Room Service Ambassador to guide patients through the Room Service meal ordering system and assist with placing orders. You will review diet basics related to the personalized menu and liaise with call center reps to ensure timely meal delivery.

The role requires strong communication, organizational, and time-management skills, plus basic Microsoft Office knowledge. Previous hospitality or hospital dietary office experience is preferred.

Qualifications

• Minimum education: High school diploma or GED, preferred.
• Valid Oklahoma Food Handler's permit.
• Minimum 1 year in hospitality or hospital dietary office setting preferred.

Responsibilities

• Presents SFHS Room Service Program to patients.
• Delivers and retrieves room service trays.
• Completes appropriate Room Service reports.
• Conducts patient intake studies as necessary.
• Resolves issues that may affect the delivery of patient meals.
• Acts as a liaison between patient and other departments as it relates to room service.

Skills

Reasoning

Organizational skills

Time management

Oral and written communication

Microsoft Office

Education

High school diploma or GED

Oklahoma Food Handler's permit

Tools

Microsoft Office

Job description

Full Time Job Summary

The Room Service Ambassador instructs patients on the Room Service meal ordering system, assesses patients ability to utilize the Room Service System, and assists patients in placing orders, as needed. This role briefly reviews diet basics related to the personalized menu the patient receives and is in constant communication with call center representatives.

Education, Licensure and Experience

• Minimum Education: High school diploma or GED, preferred.
• Licensure, Registration and/or Certification: Valid Oklahoma Food Handler's permit.
• Work Experience: Minimum 1 year of experience in the hospitality industry or hospital dietary office setting, preferred.

Knowledge, Skills and Abilities

• Must have previous hospitality experience or prior experience in a hospital diet office setting.
• Must possess reasoning, organizational, and time management skills.
• Have strong oral and written skills, the ability to work well with others, and a working knowledge of Microsoft Office tools.

Essential Functions and Responsibilities

• Presents SFHS Room Service Program to patients.
• Delivers and retrieves room service trays.
• Completes appropriate Room Service reports.
• Conducts patient intake studies as necessary.
• Resolves issues that may affect the delivery of patient meals.
• Acts as a liaison between patient and other departments as it relates to room service.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal / external customers.
• Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

Nutrition & Food Services Kitchen - Yale Campus Location: Tulsa, Oklahoma 74136

Safety Sensitive Position Information

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

Equal Opportunity Employer

EOE Protected Veterans/Disability Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.