Room Attendant - ZYFWA

InterContinental Hotels Group; Hinesville (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Room Attendant to uphold high housekeeping standards. In this role, you will ensure that guest rooms are immaculate and inviting, creating a relaxing sanctuary for visitors. You'll engage with guests to fulfill their needs, manage supplies, and maintain safety protocols. This position requires physical stamina and a keen eye for detail, making it ideal for those passionate about hospitality. Join a global family that values teamwork, trust, and inclusivity, and enjoy benefits like room discounts and comprehensive training.

Benefits

Room Discounts

Training Opportunities

Health Insurance

Flexible Shifts

Qualifications

• Must be physically fit and able to lift items up to 50 pounds.
• Strong attention to detail and customer service skills required.

Responsibilities

• Ensure rooms are clean, welcoming, and meet hotel standards.
• Assist guests with requests and keep supervisors updated on progress.
• Follow safety procedures and manage supplies efficiently.

Skills

Attention to Detail

Customer Service

Organizational Skills

Physical Fitness

Literacy Skills

Education

High School Diploma or Equivalent

Job description

We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done.

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

Keep your supervisor updated on room service progress and alert them to any repairs needed.

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

Be organized - keep on top of supplies and amenities and always try to minimize waste.

Reunite items with owners – and log any lost and found property.

Look smart – wear your uniform with pride.

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

May regularly assist with deep cleaning projects.

May have turndown duties.

May assist with other duties as assigned.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

You’ll might need to bend and kneel to complete some activities.

Literacy skills - reading, writing and basic math skills.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.