Room Attendant/Temporary (Substitute)

Sonesta International Hotels; Jersey City (NJ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

HSA with company match

401(k) with company match

Paid time off

Parental leave

Life insurance

Disability insurance

Education assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels is seeking a Room Attendant on a temporary substitute basis at our Jersey City property. You will clean guest rooms and public spaces, assist in the laundry area, and support the housekeeping team to meet brand standards and guest expectations.

The role requires physical stamina, ability to lift up to 75 pounds, and willingness to work mornings, evenings, weekends, and holidays. We offer competitive pay and a strong benefits package as part of the Sonesta team.

Qualifications

• Some housekeeping experience preferred.
• Background in extended stay industry preferred.
• Fluent English preferred; other languages beneficial.

Responsibilities

• Deliver Sonesta Service per G.U.E.S.T. standards.
• Address guest complaints and requests to achieve satisfaction.
• Clean and service rooms and public spaces per standards, including beds, bathrooms, and common areas.
• Notify supervisor when service is complete and report unsolved rooms.
• Operate laundry equipment and manage linens and supplies.
• Minimize waste and assist with deep cleaning as needed.
• Report repairs or unsafe conditions to supervisor.
• Handle lost and found items per procedures.
• Promote teamwork across shifts and departments.
• Ensure compliance with health and safety laws.

Skills

Housekeeping experience

English proficiency

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Room Attendant (RA) Temporary (Substitute) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

What You’ll Be Doing

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

$26.60 per hour. Pay rate outlined follows contract requirements.

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.