Room Attendant-2

Sonesta International Hotels; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Room Attendant to support the Housekeeping Management Team in cleaning guest rooms and public spaces, including possible work in the laundry facility, in alignment with brand standards to ensure total guest satisfaction.

The role requires previous housekeeping experience and English fluency; candidates should be able to stand, bend, lift up to 75 pounds, and work mornings, evenings, weekends, and holidays.

Qualifications

• Previous housekeeping experience preferred.
• Fluent English preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities preferred.

Responsibilities

• Deliver Sonesta Service in all guest interactions per GUEST standards.
• Respond to guest complaints and special requests to ensure satisfaction.
• Clean and service rooms or areas per established standards and procedures.
• Notify supervisor when service is completed and report rooms that cannot be serviced.
• Assist with laundry duties, monitor supplies, and operate washers/dryers according to guidelines.
• Minimize waste of supplies and amenities in housekeeping.
• Report repairs or unsafe conditions to supervisor.
• Promote teamwork and communicate with other shifts to ensure quality service.

Skills

Fluent English

Job description

We're People People. Are you?

We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

We're People People. Are you?We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing—we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect- delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

What You'll Be Doing

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.