Room Attendant (Short North Luxury)

Wyndham Hotels & Resorts; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to ensure guest satisfaction through meticulous room cleaning and maintenance. This role involves maintaining cleanliness in guest rooms and public areas, ensuring all supplies are stocked, and reporting any issues promptly. Ideal candidates will possess strong communication skills and a keen eye for detail, thriving in a fast-paced environment. Join a team that values service excellence and offers a supportive work atmosphere, where your contributions directly enhance the guest experience.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift and move objects up to 50 pounds occasionally.

Responsibilities

• Thoroughly clean and maintain guest rooms to high standards.
• Ensure all public areas and hallways are clean and neat.
• Report maintenance issues and missing items to supervisors.

Skills

Effective Communication

Attention to Detail

Physical Stamina

Education

High School Diploma

Job description

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep all hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for next day's use.
6. Replenish chemical bottles.
7. Report all missing items from room (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle items for “Lost and Found” according to the standards.
10. Ensure overall guest satisfaction.
11. Able to work within the hours of 8am-7pm as scheduled by your manager, generally Monday - Saturday 8am-4:30pm / Sunday 9am-5:30pm.
12. Must be able to work any day of the week.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.