Room Attendant PM PT

Sonesta International Hotels Corporation; San Juan (PR); Hybrid; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Vacation

Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Referral Incentive

Job summary

Sonesta International Hotels Corporation seeks a Room Attendant to clean guest rooms and public spaces, and possibly work in the laundry facility, adhering to brand standards to ensure guest satisfaction. The role requires lifting up to 75 pounds, standing for long periods, and possible morning/evening/weekend shifts.

Previous housekeeping experience is preferred, with extended stay exposure advantageous. English fluency is preferred; other languages are a plus.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.

Responsibilities

• Clean and service assigned guest rooms and public areas according to standards.
• Respond to guest requests and complaints to ensure satisfaction.
• Notify supervisor when service is completed and report rooms unable to be serviced.
• Operate laundry equipment, fold/store linens, and monitor supplies.
• Promote teamwork and safety, follow health and safety guidelines.

Skills

Housekeeping experience

English proficiency

Reading & writing

Job description

**What this role is all about** The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. **What you’ll be doing****DUTIES AND RESPONSIBILITIES**:* Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.* Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.* Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.* When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.* Minimize waste of supplies and amenities within all areas of housekeeping.* May regularly assist with deep cleaning projects.* Report needed repairs or unsafe conditions to supervisor.* Handle all lost and found items according to established procedures.* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.* Ensure compliance with federal, state and local laws regarding health and safety services.* Perform other duties as assigned.**QUALIFICATIONS AND REQUIREMENTS**:* Some previous housekeeping experience preferred.* Previous background from the extended stay industry preferred.* Ability to speak, read, and write fluent English is preferred; other languages beneficial.* Basic reading, writing and mathematical abilities are preferred.* Frequently standing up, bending, climbing, kneeling, and moving about the facility.* Carrying, lifting or pulling items weighing up to 75 pounds.* Will be required to regularly use commercial cleaning chemicals.* Will be required to work mornings, evening, weekends, and holidays. **Anticipated Pay Range & Additional Job Information** **How we reward you** At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: * Medical, Pharmacy, Dental, and Vision Insurance* 401(k) Retirement Plan with Company Match* Paid Vacation and Sick Days* Paid Funeral Leave* Sonesta Hotel Discounts* Educational Assistance* Paid Parental Leave* Referral Incentive* Doctor Clinic* Sick Incentive* Development Programs* Milestone (Years of Service) Incentive* Employee Cafeteria* Company Paid Life Insurance* Various Employee Perks and Discounts **Our Commitment to You** Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.**Before You Apply** To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.