Room Attendant PM PT

Royal Sonesta San Juan in; Carolina (PR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Hotel Discounts

401(k) Retirement Plan

Paid Vacation and Sick Days

Educational Assistance

Referral Incentive

Employee Perks and Discounts

Job summary

Sonesta International Hotels is seeking a Room Attendant in Puerto Rico to work with the Housekeeping Management Team to clean guest rooms and public spaces, and assist in the commercial laundry facility as needed, in line with brand standards to ensure guest satisfaction. You will deliver Sonesta Service, respond to guest requests, maintain cleanliness, and report repairs.

The role requires reliability to work mornings, evenings, weekends, and holidays, with prior housekeeping experience

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers' guidelines.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

English fluency

Physical stamina

Teamwork

Reliability

Job description

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

What you'll be doing

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.


• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.


• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.


• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.


• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.


• Minimize waste of supplies and amenities within all areas of housekeeping.


• May regularly assist with deep cleaning projects.


• Report needed repairs or unsafe conditions to supervisor.


• Handle all lost and found items according to established procedures.


• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.


• Ensure compliance with federal, state and local laws regarding health and safety services.


• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.


• Previous background from the extended stay industry preferred.


• Ability to speak, read, and write fluent English is preferred; other languages beneficial.


• Basic reading, writing and mathematical abilities are preferred.


• Frequently standing up, bending, climbing, kneeling, and moving about the facility.


• Carrying, lifting or pulling items weighing up to 75 pounds.


• Will be required to regularly use commercial cleaning chemicals.


• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Referral Incentive


• Doctor Clinic


• Sick Incentive


• Development Programs


• Milestone (Years of Service) Incentive


• Employee Cafeteria


• Company Paid Life Insurance


• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.