Room Attendant/Housekeeper

Hilton Garden Inn Anchorage; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Hilton Garden Inn Anchorage is seeking a Housekeeping Supervisor to lead daily housekeeping operations, supervise staff, train team members, and ensure guest satisfaction while upholding Hilton values.

You will coordinate with other departments, enforce SOPs, and handle guest inquiries, while maintaining inventory and safety standards. Evening and weekend coverage may be required; Anchorage location, on-site role with a flexible schedule.

Qualifications

• Must apply Standard Operating Procedures (SOP) and departmental policies.
• Respond to guest requests with accuracy and a positive attitude.
• Coordinate room assignments and communicate with other managers.

Responsibilities

• Supervise, schedule, and train Housekeeping staff with guest relations in mind.
• Establish and ensure SOPs and policies; liaison with other managers.
• Respond to guest inquiries and complaints to ensure satisfaction.
• Oversee room, public areas, and inspection processes at shift starts.
• Maintain supplies, inventory control, and assign daily work sheets.
• Coordinate with other departments for urgent repairs and needs.
• Provide continuous communication among Housekeeping staff and other teams.

Skills

Staff supervision

Training staff

Guest relations

SOP compliance

Interdepartment liaison

Job description

Are you the one we are looking for? We want someone who embodies Hilton Values!

H- Hospitality

I- Integrity

L- Leadership

T- Teamwork

O- Ownership

N- Now

Responsibilities:

• Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills.
• Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
• Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
• Maintain Housekeeping supplies.
• Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
• Answer/dispatch calls as received within the Housekeeping office.
• Delegate requests, either from guests or other employees.
• Contact other departments directly for urgent repairs.
• Prepare all daily work assignment sheets for room attendants.
• Coordinates and monitors Room Attendants, Public Area, and Inspectors.
• Updates Inspectors and Room Attendants assignment sheets.
• May require assistance with assigning and distributing uniforms to employees.
• Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
• Assist in another area of the department as needed.
• Other duties as assigned.

Benefits:

• 401(k).
• Dental Insurance.
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.
• Vision insurance.

Schedule:

• 8-hour shift.
• Day shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

Ability to commute/relocate:

• Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).

Experience:

• Cleaning: 1 year (Preferred).