Room Attendant - Holiday Inn

Poppy Bank; North Charleston (SC); On-site; USD 17,000 - 24,000; Part time

Job summary

Strand Hospitality Services is seeking a Part-Time Room Attendant at the Holiday Inn Charleston North in North Charleston, SC. You will maintain cleanliness of guest rooms and public areas to meet IHG brand standards and ensure a welcoming environment for guests.

The role requires attention to detail, reliability, and the ability to work weekends. Prior housekeeping experience is a plus, and you must be able to lift up to 30 pounds.

Qualifications

• Detail-oriented and thorough.
• Ability to interact with guests in a pleasant, friendly way.
• Ability to read, write, speak, understand, and communicate in basic English preferred.
• Flexible to work weekends, holidays; weekends are required.
• Previous housekeeping or hotel cleaning experience preferred, but not required.
• Able to lift up to 30 pounds.

Responsibilities

• Maintain cleanliness and appearance of guest rooms and public spaces.
• Follow sign in/out procedures for keys and access.
• Restock supplies and ensure brand standards are met.
• Notify supervisor of damage, odor, or suspicious activity.
• Assist with routine housekeeping tasks according to hotel policies.

Skills

Detail-oriented

Guest service

Discretion

English communication

Job description

• Location 2435 Elms Center Road,North Charleston, SC, 29406,United States
• Base Pay $15.00 - $15.00 / Hour
• Employee Type Part Time-Non-Exempt

Contact information

• Name Sarah Alleyne-Reid
• Phone [phone]

Description

Join the Holiday Inn Charleston North , a Strand Hospitality managed hotel!

We offer competitive pay for our valued employees!

Job Summary

To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.

Duties and Responsibilities

The Room Attendant's responsibilities include, but are not limited to:

• Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.
• Follow sign in/out procedures for key to access rooms.
• Check the inventory of cleaning cart and add any necessary supplies.
• Knock and announce self before entering room; return at a later time if rooms are occupied.
• Upon entry, immediately notify supervisor of any damage or strong odor to room.
• Immediately notify supervisor of suspicious activity.
• Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
• Neatly make beds and stock towels, washcloths, and hand towels according to policies.
• Thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel polices.
• Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, telephone, TV remote(s), etc.
• Clean mirrors, glass and dust pictures and other objects in room.
• Vacuum floors and remove trash.
• Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensure room meets hotel and brand standards with a final walkaround.
• Notify supervisor of found items and bring to lost and found if guest has checked out.
• Notify supervisor of rollaways or cribs in rooms for pickup and storage.
• Notify supervisor of room availability.
• Ensure soiled linens are provided to laundry timely.
• Notify maintenance department of needed maintenance or repairs based on hotel processes.
• Perform other related duties as assigned.

Requirements

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.
• Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs..
• Ability to be flexible and work weekends, holidays and be scheduled any days of the week. Weekends are required.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RE S PECTFUL

ADAP T IVE

SE R VICE

ACCOUNT A BLE

U N IFIED

DE D ICATED

Room Attendant Core Competencies

• Timeliness
• Guest Satisfaction
• Frequent standing, walking, bending forward and trunk rotation while standing or sitting
• Frequent stair climbing, squatting, kneeling and reaching both above and below shoulder
• Vision – must have the ability to adjust focus as well frequent use of close, peripheral and depth/distance vision
• Hands/Fingers – frequent use of fine motor skills
• Frequent lifting and carrying up to 25 lbs.
• Frequent pushing and pulling carts of up to 100 lbs on wheels
• Frequent forceful grip
• Occasional crawling

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This document is not an employment contract.

Requirements

Job Requirements

Previous housekeeping or hotel cleaning experience preferred, but not required.

Ability to work in a fast-paced environment while maintaining attention to detail.

Must be able to lift, push, pull, and carry up to 30 pounds.

Ability to stand, bend, kneel, and walk for extended periods.

Reliable attendance and punctuality are essential.

Strong work ethic with a positive, team-oriented attitude.

Excellent customer service and communication skills.

Must be available to work weekends and holidays.

Ability to follow IHG brand standards, hotel policies, and safety procedures.

Summary

Job Summary

The Full-Time Room Attendant is responsible for ensuring guest rooms and public areas are clean, comfortable, and meet IHG brand standards. This role plays a vital part in creating an exceptional guest experience by providing high-quality housekeeping services while maintaining a safe, organized, and welcoming environment. Room Attendants work as part of a team to deliver outstanding hospitality for every guest.