Room Attendant - Full Time

Q - Center; St. Charles (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

401(K) with employer match

Employee Meals

Job summary

Q Center in St. Charles, IL is seeking a Room Attendant to maintain clean, attractive guestrooms and provide attentive service to guests. The role requires frequent cleaning, restocking, and reporting maintenance needs to ensure top‑notch guest experiences.

Starting rate is $18.00/hour. Benefits include PTO, 401(k) with employer match, and employee meals. A High School diploma or equivalent or hotel experience is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Commitment to guest satisfaction and cleanliness.

Responsibilities

• Thoroughly clean all assigned guestrooms according to standards; dust, vacuum, tidy bathrooms and replace towels.
• Restock guest supplies and replenish linen for housekeeping cart setup.
• Keep hallways and public areas clean and organized; report maintenance needs.
• Ensure safety/expedite guest requests; respond to issues promptly.

Skills

Customer service

Attention to detail

Teamwork

Hospitality orientation

Education

High School diploma or equivalent

Job description

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. This position will also maintain complete knowledge of correct use of equipment.

The schedule for this position is generally 8am-4:30pn, varying days of the week and weekend.

Starting rate for this position is $18.00/hour.

Benefits

• Paid time off
• 401(K) with employer match
• Employee Meals

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow employees.
• Thoroughly clean all assigned guestrooms, according to standards; including high and low dusting, replacing linens, vacuuming, emptying wastebaskets, keeping the bathroom cleaned, wiping down mirrors and windows and replacing towels.
• Complete all pre-cleaning duties, including but not limited to, replenishing guest supplies, cleaning supplies and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed according to shift checklist.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles, adhering to expirations and safety standards.
• Clean room with the door propped open and according to standards; if the guest requests service but cannot leave the room, dial 0 and request a supervisor or manager.
• Utilize the guest room phone to report room status.
• Maintain and update the manual guest room cleaning assignment document with room status.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately by dialing 0 or to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to standards.
• Ensure overall guest satisfaction.

The Q Center: Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you require a reasonable accommodation to complete an application, please email your request to [e-mail] and provide the job title to which you are applying.