Room Attendant - Full Time

Sonesta International Hotels; Lowell (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to ensure guest satisfaction through cleaning and servicing guest rooms and public areas. The ideal candidate will have previous housekeeping experience, strong communication skills, and the physical ability to perform various tasks. This role requires teamwork and adherence to health and safety standards while providing excellent service to guests.

Benefits

Medical

Dental

Vision

401(k)

Paid time off

Hotel discounts

Educational assistance

Qualifications

• Previous housekeeping experience preferred.
• Physical ability to stand, bend, climb, kneel, and move around.

Responsibilities

• Clean and service assigned rooms or areas following established standards.
• Respond to guest complaints and special requests.
• Assist with deep cleaning projects as needed.

Skills

English

Teamwork

Communication

Job description

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Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver Sonesta Service in all guest and client interactions according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, taking corrective action for guest satisfaction.
• Clean and service assigned rooms or areas following established standards, including making beds, dusting, vacuuming, sanitizing bathrooms, removing trash, and cleaning appliances.
• Notify supervisor when service is complete to facilitate room sales or occupancy. Report any unserviceable rooms.
• If assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect linens for damages, and store clean linens properly.
• Minimize waste of supplies and amenities.
• Assist with deep cleaning projects as needed.
• Report repairs or unsafe conditions.
• Handle lost and found items according to procedures.
• Promote teamwork and quality service through communication with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Qualifications and Requirements

• Previous housekeeping experience preferred.
• Experience in the extended stay industry is a plus.
• Fluent in English; other languages beneficial.
• Basic reading, writing, and math skills.
• Physical ability to stand, bend, climb, kneel, and move around the facility.
• Ability to lift up to 75 pounds.
• Use of commercial cleaning chemicals required.
• Availability to work mornings, evenings, weekends, and holidays.

Additional Information

• Benefits include medical, dental, vision, 401(k), paid time off, hotel discounts, educational assistance, and more.
• Sonesta is an equal opportunity employer.
• Complete a full application and attach a resume; incomplete applications will not be considered.