Room Attendant - FT - ECR

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to maintain the cleanliness and efficiency of resort areas. The ideal candidate will provide exceptional customer service, work independently or as part of a team, and uphold company standards. This full-time position offers opportunities for growth in a dynamic environment.

Qualifications

• Detail-oriented and thorough.
• Experience in the hospitality industry preferred.
• Ability to work well in a diverse team environment.

Responsibilities

• Clean all rooms according to resort standards.
• Maintain work carts/stations for efficiency.
• Communicate effectively with guests and supervisors.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

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Position Summary/Objective

Under the direction of the Housekeeping Supervisor and/or Manager, the Room Attendant will be responsible for providing superb hospitality by maintaining the interior areas of the resort property. The associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions

• Support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Clean all rooms according to resort standards for cleanliness and efficiency.
• Maintain work carts/stations to optimize appearance and efficiency.
• Remove used linens, towels, necessary products, and supplies, and replace with all new items.
• Clean kitchens, bathrooms, bedrooms, and living rooms as per housekeeping checklists.
• Vacuum, mop, wash, dispose of trash, dust, polish, and scrub as needed.
• Maintain uniforms and nametag.
• Assist with special projects as assigned by Supervisor.
• Communicate effectively with guests, supervisors, and associates.
• Stay informed about emergency procedures, current projects, security issues, and emergency equipment locations.
• Perform responsibilities professionally and ethically.
• Maintain consistent, regular attendance.
• Adhere to performance standards, company policies, and procedures related to the department.

Education, Skills & Experience

The ideal candidate must be detail-oriented, thorough, and professional, providing exemplary customer service to guests, owners, management, and colleagues.

• 0 – 2 years of related experience.
• High school diploma or equivalent preferred.
• Ability to multitask effectively.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications

• Availability to work various shifts including weekends and holidays.
• Ability to pass applicable auditions or skill testing, background check, physical examination, and drug screening.
• Fluency in English is preferred.

Physical, Environmental & Other Requirements

• Ability to stand and/or walk for up to 8 hours.
• Ability to sit, stoop, kneel, crouch, and crawl.
• Frequently lift/move up to 10 pounds; occasionally up to 25 pounds.
• Clear vision for navigating the resort facilities.

EEO Statement

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants, regardless of any protected basis by law.

Other Duties

• This job description does not list all duties; you may be instructed to perform other tasks.
• Performance will be evaluated based on task execution and commitment to Standards of Excellence.
• Management may revise this job description at any time.
• This is not a employment contract.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality