Room Attendant (Casual)

Highgate Hotels, LP; Lahaina (HI); On-site; USD 30,000 - 35,000; Part time

Job summary

Highgate Hotels in Lahaina is seeking a Room Attendant (Casual) to maintain clean and attractive guestrooms and provide attentive, courteous service to all guests. The role is based at Royal Lahaina Resort & Bungalows, with a focus on hotel cleanliness and guest satisfaction.

The position requires a High School diploma or equivalent, flexible hours, and the ability to stand for long periods. Compensation is hourly, and applicants should be prepared to work a dynamic shift schedule with

Qualifications

• High School diploma or equivalent or hotel experience preferred.
• Must be able to communicate effectively with guests and team members.
• Ability to perform tasks with attention to detail and in a timely manner.

Responsibilities

• Clean guestrooms thoroughly according to standards.
• Prepare rooms by setting up supplies and linen for housekeeping cart.
• Remove trash and dirty linen from guestrooms and hallways.
• Maintain cleanliness of hallways, public areas and closets.
• Restock housekeeping cart for the next day’s use and replenish supplies.
• Report any maintenance issues to the Housekeeping Supervisor/Manager.

Skills

Guest service

Attention to detail

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

Room Attendant (Casual)

Requisition ID: 2026-79831

Category: Housekeeping

Job Location: US-HI-Lahaina

Property: Royal Lahaina Resort

Compensation Type: Hourly

Compensation Minimum: USD $21.45/Hr.

Compensation Maximum: USD $25.24/Hr.

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Location: Royal Lahaina Resort & Bungalows

2780 Kekaa Dr, Lahaina, HI 96761

Royal Lahaina Resort is a beachfront resort located on the world-famous Kaanapali Beach, offering guests an authentic Hawaiian experience with stunning ocean views, lush tropical grounds, and a welcoming island atmosphere. Our team takes pride in providing exceptional service while honoring the culture, history, and natural beauty of Maui. We offer a supportive work environment where associates are valued, respected, and encouraged to grow.

Responsibilities

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.