Room Attendant

Two Rivers Hotel Group LLC; Wisconsin; On-site; USD 17,000 - 22,000; Full time

Job summary

Two Rivers Hotel Group LLC in Wisconsin is seeking a Room Attendant to join our housekeeping team. You will clean rooms and common areas, change linens, and ensure guest comfort in a fast-paced hotel environment.

The role requires physical stamina, the ability to lift up to 25 pounds, and attention to cleanliness. You will follow health standards, report maintenance issues, and maintain a neat uniform while on duty.

Qualifications

• Adaptability to change in the work environment. Ability to manage competing demands and accept feedback.
• Excellent listening and written/verbal communication. Keeps others informed.
• Works well with others and helps co-workers in group settings.
• Demonstrates courtesy and responsiveness to customer needs; can solicit feedback to improve service.
• Reliable and punctual; follows instructions and takes responsibility.
• Identifies problems quickly and develops practical solutions in a team setting.

Responsibilities

• Carry linens, towels, and supplies using wheeled carts.
• Clean rooms, restrooms, halls, and common areas per health standards.
• Empty wastebaskets and transport trash to disposal areas.
• Replenish supplies and keep storage areas tidy.
• Dust, sweep, and maintain floors, carpets, and upholstery.
• Wash windows, walls, and woodwork as needed.
• Wear uniform at all times while on duty.

Skills

Adaptability

Communications

Cooperation

Customer Service

Dependability

Problem Solving

Job description

Job Description

Job Description

Job Description - Customer Service/Room Attendant

Job Title: Room Attendant

Department: Housekeeping

Reports To: Property General Manager

FLSA Status: Non-Exempt

Position Summary:

We are looking to hire a Room Attendant to join our cleaning team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, vacuuming, and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness. Our ideal candidate is someone who enjoys a high-speed environment, making it possible to finish cleaning a room within 30 minutes, is a self-starter and excellent at managing their time effectively.

Essential Duties and Responsibilities:

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean outdoor ashtrays, and transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Wear uniform at all times while on duty.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability- Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Helps and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflict.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving – Identifies problems in a timely manner. Gathers and analyses information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: No prior experience or training.

Language Ability: Read a limited number of two- and three-syllable words and recognize similarities and differences between words and between series of numbers. Write and speak simple sentences.

Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability: Apply common sense understanding to carry out simple one- or two-step instructions. Deal with standardized situations with only occasional or no variables.

Hotel Job Description Room Attendant

Certificates and Licenses: None

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a hotel environment. The role routinely uses