Room Attendant

AECOM; Waco (TX); On-site; Full time

Job summary

An AC Hotel located in Waco, Texas is looking for a dedicated Room Attendant to enhance guest satisfaction through excellent service and room cleanliness. The ideal candidate will have previous experience and the ability to work flexible hours, contributing to a harmonious guest experience in a stylish environment.

Qualifications

• Minimum of 6 months experience as a Room Attendant preferred.
• Ability to lift up to 50 lbs and stand or bend for extended periods.
• Multilingual ability preferred to enhance guest experience.

Responsibilities

• Respond to guest requests and ensure high satisfaction.
• Clean guest rooms and assigned areas, ensuring freshness.
• Assist in stocking supplies and maintaining equipment.

Skills

Guest Service

Room Cleaning

Education

High School Diploma or equivalent

Job description

**Additional Information**

**Job Number** 24191305

**Job Category** Housekeeping & Laundry

**Location** AC Hotel Waco Downtown, 600 Mary Ave, Waco, Texas, United States, 76701VIEW ON MAP (https://www.google.com/maps?q=AC%20Hotel%20Waco%20Downtown%2C%20600%20Ma...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Harrell. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000160

Salary: $13 /hr

Department: Housekeeping & Laundry

Location: AC Hotel Waco Downtown (600 Mary Ave, Waco, TX 76701)

Division: Harrell Hospitality

Hours Per Week: 40

Job Description

Room Attendant

Help us put the AC in Waco by joining the AC Hotel by Marriott Waco Family!

We, Harrell Hospitality, are looking for a dedicated and committed Room Attendant. You will play a key role in leading our team to exceed guest expectations and support property-wide initiatives.

What will you do?

The Housekeeping Room Attendant is responsible for ensuring guests feel comfortable and at home from the moment they enter their room, contributing to their overall satisfaction and encouraging repeat visits. The key responsibilities include:

Guest Service & Satisfaction: Respond promptly to guest requests for items such as irons, safety instructions, amenities, or information, ensuring a high level of guest satisfaction.

Room Cleaning: Clean guest rooms and assigned areas daily, including making beds with fresh linen, dusting furniture, cleaning bathrooms, and wiping down surfaces. Ensure cleanliness and freshness by following company-approved cleaning procedures.

Housekeeping Operations: Stock housekeeping carts with necessary supplies, such as toiletries, coffee amenities, and water bottles. Collect soiled linens, trash, and in-room dining trays.

Adherence to Standards: Follow all hotel policies, procedures, and service standards, ensuring the proper use and maintenance of housekeeping equipment and supplies.

Safety & Security: Ensure the safety of both guests and associates by providing guidance during emergencies and reporting suspicious activities or hazardous conditions. Turn in any lost items to the Lost & Found department promptly.

Collaboration & Support: Assist other housekeeping staff when needed, including Housekeeping Attendants, and complete additional tasks as assigned by management.

About you:

Experience - As an ideal candidate, You will have:

Ability to learn and apply training on cleaning chemicals, safety procedures, and equipment use.

Physical capability to lift up to 50 lbs, push and pull heavy carts, and stand or bend for extended periods.

Ability to complete a minimum of 13 rooms per day, meeting quality and time standards.

A minimum of 6 months previous experience as a Room Attendant preferred.

CPR and Frist Aide training preferred.

Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

Due to the nature of the hospitality industry, you may be required to work nights, weekends, and holidays, as well as overtime based on business needs.

Any combination of education and experience that provides the required knowledge, skills, and abilities.

About Us:

In AC Hotels’ view, attention to detail is the greatest form of generosity that can be offered to guests. AC Hotels is a stylish, edited experience that evokes harmony for the modern traveler. Associates, called Family Members, are able to thrive in a sleek environment and focus on what matters most to each other and guests.

Just steps away from the Silos and minutes from Baylor University, the AC Hotel Waco Downtown features 182 guestrooms, approximately 15,000 sq. ft. of Meeting & Event space. We are searching for a dynamic hospitality professional to join our team.

Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

_This company is an equal opportunity employer._

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