Room Attendant

Homewood Suites by Hilton Ithaca; Town of Ithaca (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

On Demand Pay

Hotel Discounts

401k Plan

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a detail-oriented Room Attendant to deliver clean, comfortable, and welcoming guest spaces that reflect our high standards of hospitality.

You will greet guests, service rooms, and address guest requests, contributing to guest satisfaction and brand quality while working with a friendly, professional team in a dynamic hotel setting.

Qualifications

• Keen eye for detail and time management are essential.
• Strong customer service skills and a friendly demeanour.
• Ability to work well in teams and independently.
• Flexible working hours and adaptability to shifting needs.
• Physical mobility and stamina to perform cleaning tasks.
• Ability to follow instructions and maintain standards.

Responsibilities

• Greet guests and respond to queries.
• Clean and service guest rooms to create a welcoming experience.
• Change bed linens and replace towels and bathroom amenities.
• Sweep, mop floors, vacuum carpets, and dust furniture.
• Empty trash and clean public areas.
• Report maintenance issues and update room status to supervisors.
• Restock cleaning supplies at shift end.
• Follow health and safety guidelines to protect guests and associates.
• Work collaboratively with team to meet performance standards.

Skills

Attention to detail

Time management

Customer service

Team player

Independent worker

Flexible schedule

Physical stamina

Following instructions

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Room Attendant Overview

First impressions are everything. As a Room Attendant with Waterford Hotel Group, you play a vital role in delivering an exceptional guest experience. You are responsible for creating clean, comfortable, and welcoming environments that allow our guests to relax and feel at home. Through attention to detail, efficiency, and pride in your work, you directly contribute to guest satisfaction, brand standards, and the overall success of the property.

Room Attendants are ambassadors of the hotel, promoting a positive image through professionalism, teamwork, and service excellence. Every room you service represents our commitment to quality and hospitality.

What you will be doing:

Room attendants are responsible for cleaning and servicing guest rooms to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and address all guest requests.

Responsibilities:

• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms to Supervisors or Managers.
• Returning and restocking cleaning supplies at shift end.

Job Requirements:

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs a re different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Hospitality Online