Room Attendant

Onni Group of Companies; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to ensure that guest rooms are impeccably clean and welcoming. This role involves meticulous cleaning duties, maintaining high standards of sanitation, and fostering positive guest relations. The ideal candidate will possess strong attention to detail, the ability to work independently, and a commitment to guest satisfaction. Join a team that values health and offers a flexible benefits package, including educational allowances and discounts. If you thrive in a dynamic environment and enjoy making a difference in guests' experiences, this opportunity is perfect for you.

Benefits

Annual education allowance of up to $1,000

Referral program

Residential housing discount after 1 year

Friends and family rates for hotel properties

Qualifications

• Strong attention to detail and ability to prioritize tasks.
• Understanding of guest service needs and teamwork skills.

Responsibilities

• Cleans guest rooms and maintains cleanliness of assigned areas.
• Resolves guest complaints and ensures satisfaction.
• Follows safety regulations and hotel standards.

Skills

Attention to Detail

Guest Service

Problem Solving

Teamwork

Flexibility

Job description

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Job Description

The Room Attendant cleans guest rooms as assigned, ensuring the property’s established standards of cleanliness.

Perks & Benefits

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You Will Do

• Cleans guest rooms as assigned.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
• Uses correct cleaning materials for designated surfaces, according to OSHA regulations and hotel requirements.
• Transports cart with cleaning supplies, guest room amenities and linens to assigned guest room and positions securely. Provides cleaning service to designated rooms on assignment sheet: empties trash containers and ashtrays; removes all dirty terry and replaces with clean linen; replaces soiled bed sheets and makes bed with clean linen; cleans bathroom and sets lighting and thermostat to designated levels.
• Responsible for maintaining positive guest relations.
• Resolves guest housekeeping complaints and ensures guest satisfaction.
• Maintains complete knowledge of and complies with all departmental policies, service procedures, and standards.
• Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, regardless of busyness or time of day.
• Familiarizes with all services/features and local attractions to respond accurately to guest inquiries.
• Removes soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Replaces facial tissue, toilet paper, and bathroom amenities in correct amounts and locations.
• Updates status of rooms cleaned and turned down on assignment sheet/system.
• Returns and restocks cart at end of shift.
• Empties vacuum bag and wipes vacuum clean.
• Ensures security of assigned guest room keys.
• Reports damages, maintenance problems, and turns over lost and found items to the manager.
• Makes up cribs and rollaway beds, and re-hangs or refolds clothes.
• Performs other duties as assigned.

What You Bring

• Strong attention to detail with the ability to prioritize and organize.
• Understanding of guest service needs.
• Speed and accuracy in work.
• Clear thinking, calmness, and good judgment in problem-solving.
• Ability to follow directions thoroughly.
• Teamwork and collaboration skills.
• Ability to work with minimal supervision.
• Confidentiality of guest information and hotel data.
• Flexibility to work weekends and a varied schedule.

Salary Range

$23- $24 hourly

About The Company

Onni has been building communities for over half a century, focusing on quality construction, innovation, sustainability, and customer satisfaction across North America with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Only those under consideration will be contacted.