Room Attendant

Wyndham Hotels & Resorts; Scranton (Lackawanna County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel company seeks a Room Attendant responsible for maintaining clean and attractive guestrooms while providing excellent service to guests. Ideal candidates should possess a high school diploma and have effective communication skills. This role offers a chance to contribute to guest satisfaction in a friendly environment.

Qualifications

• Preferred experience in a hotel or related field.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Report maintenance repairs immediately.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company, widely recognized as an innovator in the industry. It is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing footprint in the Caribbean and Latin America. The company provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. Highgate has a proven record of developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, with contemporary programming and digital expertise. The company utilizes industry-leading revenue management tools to identify and predict market dynamics, driving outperformance and maximizing asset value. With an executive team comprising some of the most experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. More information can be found at www.highgate.com.

Location

Residence Inn Scranton
947 Viewmont Drive
Scranton, Pennsylvania 18519

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep all hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for the next day's use.
6. Replenish chemical bottles.
7. Report all missing items from rooms (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle items for "Lost and Found" according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
3. Ability to stand during entire shift.
4. Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.