Room Attendant

Royallahainaresort; Rockville (MD); On-site; USD 28,000 - 35,000; Full time

Job summary

Royal Lahaina Resort seeks a Room Attendant in Rockville, MD. This entry-level role involves maintaining clean and attractive guestrooms, providing courteous service, and ensuring guest satisfaction. Ideal candidates have a high school education, strong communication skills, and can lift objects as necessary.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift up to 50 pounds occasionally.
• Effective communication skills in a friendly manner.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning carts for the next day.
• Report maintenance repairs and missing items immediately.

Skills

Communication

Customer Service

Organization

Education

High School diploma or equivalent

Job description

Join to apply for the Room Attendant role at Royal Lahaina Resort.

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It has a strong presence in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. Highgate's global portfolio exceeds $20 billion in assets and generates over $5 billion in revenues. The company offers comprehensive guidance through all stages of the hospitality property cycle, from planning to disposition, and develops bespoke hotel brands using industry-leading revenue management tools to maximize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day.
6. Replenish chemical bottles.
7. Report all missing items from rooms (e.g., irons/boards, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent and/or hotel or related experience preferred.
2. Ability to exert up to 50 pounds occasionally, and 20 pounds frequently to lift, carry, push, or pull objects.
3. Ability to stand throughout the shift.
4. Effective verbal and written communication skills in a friendly, courteous, and service-oriented manner.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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